1st Allbest Human Resource Pte Ltd operates as professional maid agency and employment service located at 545 Orchard Road #04-15, Far East Shopping Centre, specializing in providing trained and experienced foreign domestic workers to Singaporean households. Operating since 2011 under MOM License No 11C3318, the agency has established reputation for reliable placement services connecting families with suitable household help over 14 years in Singapore's employment market.
The company maintains professional relationships with domestic helpers from Manila, Surabaya, Yangon, and India, with dedicated training facilities in each source location ensuring workers receive proper preparation covering household management, cooking, childcare, elderly care, and Singapore work expectations before deployment. Services encompass comprehensive employment facilitation including recruitment matching helpers with appropriate families, work permit processing and documentation, orientation and transfer arrangements, ongoing support throughout employment periods, and replacement assistance if placements don't work out.
For Singapore families requiring domestic assistance with housework, childcare, or elderly care responsibilities, reliable agency placement proves essential for finding trustworthy, competent workers. 1st Allbest's experience, established relationships in source countries, proper training infrastructure, and MOM compliance provide families with confidence that their household help placements come through legitimate, professional channels committed to both employer and worker welfare.
8465 8415
Orchard Road
Operating Hours
Closed
Menu information is not available at this time.
Photo Gallery
A sign for Supermaids Pte. Ltd, a top maid agency in Singapore.
Staff in pink shirts at 1st Allbest Human Resource Pte Ltd office.
Extremely Disappointed with 1st Allbest
I had a very disappointing experience with 1st Allbest. Mheg, the agent I was liaising with, was unresponsive and displayed a really poor attitude throughout. It felt like they were only interested in collecting their agency fees rather than genuinely helping either the employer or the helper.
There was no proper communication, no sense of responsibility, and certainly no effort to understand what we needed. It’s clear they operate with a profit-first mindset, not a people-first one. Definitely not the kind of agency I would recommend if you’re looking for someone who actually cares.
max lee
Had a very bad experience with 1st Allbest Human Resource Pte Ltd. Their service was terrible, especially this lady called Mheg, they were unresponsive when support was needed and showed little regard for follow-up. It felt like they only cared about collecting payment, not about providing real help. Would not recommend.
Hannah Wang
Hired a helper through Derek. Service was good up till the point of collecting payment. After that, there was no service. Any issues and calls to the agency were not attended to. After helper did not work out, I requested for refund of agency fees. Agency could not find a replacement of helper in a short time. Agency said that they will only refund 50% of $588 (agency fees), bulk of the payment have been attributed to other terms such as processing fees and this is not entitled to any refund. Will be reporting the whole matter to MOM. Very unethical business practices and refund policies.
Janet Liu
I have spent close to $3k SGD to have a helper work (with subpar standard) for 6 weeks from this agency. A very expensive lesson I hope everyone doesn’t need to take.
I had a disappointing experience with 1st Allbest (worst) maid agency.
The helper they matched me with was very inexperienced, despite claims of 2-year full contract experience. Important information about her past employment history was missing, which would have influenced my decision (she was fired after 4 months in HK but this info was not in her bio).
Once hired, she proved to be incompetent and unhygienic, requiring constant supervision to complete tasks. Returning her to the agency was costly, as I had to pay extra for her room and board ($30/day). This information was only disclosed on the day we were picking the maid up.
Be cautious and aware of hidden costs with this agency.
The timeline for getting a refund is lengthy, and you need to pay close attention to all the details to ensure everything is correct. (I haven’t gotten my refund yet as I am jotting this down)
Raabiyathul Basariah
Very inefficient and unprofessional service by Derreck Chia. When getting payment they are very prompt but when i asked for transfer after realising one month into fdw was not performing well and talking back. Without considering our requirements, they'll just mass send profiles and then go silent for weeks till we enquire again. This continued for 3 months n once payment received fdw wanted to transfer ... just like that.... with NO 1 month notice !lots of money , time and effort wasted. If only they had intervened to talk to helper or have a replacements....We kept asking for profiles but they were not efficient in providing one
When we didn't want to continue , and asked for refund, Derreck promised refund will be given 3 weeks time (don't give excuse about MOM guidelines cos your agency wrote an email black and white stating the date) but .... kept they giving excuses like account dept was on leave, they are busy with xmas party ( though i care) ... after chasing them like a loanshark we got the refund eventually but that means 70% of the insurance and 50% of agency fees gone!!!! Out of my 12 years of having helpers and dealing with maid agency, this is the WORST !
And also instead of sending helper back to her hometown via flight they made her return to batam.... not sure if it's ethical bcos employers are not able to do this but agency can meh? Although they said they talked to the fdw and she's ok , i have my doubts...
Positive Reviews
Jie Wei Teo
Our last helper decided to returned home immediately and last agent resigned. Having a new born at home, this sudden turn of event and no one to turn to messed up our entire life and schedule.
After a few call to the hotline, Mheg pick up our call and immediately jump into the case to help us negotiate with our existing helper and find a replacement helper within a month. She is very well organize and professional and experience in her work. She able to find a right profile for us within a few days. Definitely will recommend friends to her.
Joey Lee Zhe Wei
Mheg was the agent I stay contacted with, introduce by one of my friend who has approached her service before. No doubt she did a great job on showing different profile of the helper an explained to me clearly on each helper stats. Easy going staff. I had hired a helper from them and so far so good, no problem at all, thanks alot for the help Mheg, and allbest agency.
Do Julie
I'm writing to express my appreciation to Derek Chai for his excellent service in finding a suitable Filipino helper for my family. He efficiently understood our needs and delivered results quickly. The helper has settled in well and is providing excellent care.
Thank you for your outstanding service. We highly recommend Derek to anyone seeking a reliable maid agent.
Swosti Chatterjee
Mheg from Allbest Maid Agency has been a very helpful partner in my search for a new helper. She is responsive, has a good understanding of the processes involved, paperwork required & helps in shortlisting candidates based on your requirements.
Fish Zac
Got a helper with the service from Derek. He promptly arranged interviews with a few shortlisted candidates who were well-suited to the role. Throughout the process, Derek demonstrated patience, taking the time to explain each step in detail. His guidance ensured a seamless application and evaluation process, making the experience efficient and stress-free.
Thank you.
