Extremely Disappointed with 1st Allbest
I had a very disappointing experience with 1st Allbest. Mheg, the agent I was liaising with, was unresponsive and displayed a really poor attitude throughout. It felt like they were only interested in collecting their agency fees rather than genuinely helping either the employer or the helper.
There was no proper communication, no sense of responsibility, and certainly no effort to understand what we needed. It’s clear they operate with a profit-first mindset, not a people-first one. Definitely not the kind of agency I would recommend if you’re looking for someone who actually cares.
Jie Wei Teo
5
Our last helper decided to returned home immediately and last agent resigned. Having a new born at home, this sudden turn of event and no one to turn to messed up our entire life and schedule.
After a few call to the hotline, Mheg pick up our call and immediately jump into the case to help us negotiate with our existing helper and find a replacement helper within a month. She is very well organize and professional and experience in her work. She able to find a right profile for us within a few days. Definitely will recommend friends to her.
Joey Lee Zhe Wei
5
Mheg was the agent I stay contacted with, introduce by one of my friend who has approached her service before. No doubt she did a great job on showing different profile of the helper an explained to me clearly on each helper stats. Easy going staff. I had hired a helper from them and so far so good, no problem at all, thanks alot for the help Mheg, and allbest agency.
Do Julie
5
I'm writing to express my appreciation to Derek Chai for his excellent service in finding a suitable Filipino helper for my family. He efficiently understood our needs and delivered results quickly. The helper has settled in well and is providing excellent care.
Thank you for your outstanding service. We highly recommend Derek to anyone seeking a reliable maid agent.
Swosti Chatterjee
5
Mheg from Allbest Maid Agency has been a very helpful partner in my search for a new helper. She is responsive, has a good understanding of the processes involved, paperwork required & helps in shortlisting candidates based on your requirements.
max lee
1
Had a very bad experience with 1st Allbest Human Resource Pte Ltd. Their service was terrible, especially this lady called Mheg, they were unresponsive when support was needed and showed little regard for follow-up. It felt like they only cared about collecting payment, not about providing real help. Would not recommend.
Hannah Wang
1
Hired a helper through Derek. Service was good up till the point of collecting payment. After that, there was no service. Any issues and calls to the agency were not attended to. After helper did not work out, I requested for refund of agency fees. Agency could not find a replacement of helper in a short time. Agency said that they will only refund 50% of $588 (agency fees), bulk of the payment have been attributed to other terms such as processing fees and this is not entitled to any refund. Will be reporting the whole matter to MOM. Very unethical business practices and refund policies.
Fish Zac
4
Got a helper with the service from Derek. He promptly arranged interviews with a few shortlisted candidates who were well-suited to the role. Throughout the process, Derek demonstrated patience, taking the time to explain each step in detail. His guidance ensured a seamless application and evaluation process, making the experience efficient and stress-free.
Thank you.
Nicholas Foo
4
I recently engaged this maid agency to help me hire my second helper, and while the overall experience had its challenges, I’d like to acknowledge the efforts of Mheg, who assisted me throughout the process.
Mheg was helpful and detail-oriented. She ensured all documents were filled out correctly and handled everything with professionalism. Even though there were challenges in getting the helper I originally had in mind, she quickly helped me find a replacement that matched the criteria I set. I also appreciated how efficiently she arranged online calls for me. Mheg was upfront about the difficulties and kept me informed, which I valued.
The main disappointment I had was the inability to get a helper within the timeline I had communicated early on. While I understand that certain factors may have been beyond their control, this aspect of the service could be improved.
Overall, Mheg provided good service and did her best within the circumstances, but the delays in fulfilling my request left room for improvement.
Janet Liu
1
I have spent close to $3k SGD to have a helper work (with subpar standard) for 6 weeks from this agency. A very expensive lesson I hope everyone doesn’t need to take.
I had a disappointing experience with 1st Allbest (worst) maid agency.
The helper they matched me with was very inexperienced, despite claims of 2-year full contract experience. Important information about her past employment history was missing, which would have influenced my decision (she was fired after 4 months in HK but this info was not in her bio).
Once hired, she proved to be incompetent and unhygienic, requiring constant supervision to complete tasks. Returning her to the agency was costly, as I had to pay extra for her room and board ($30/day). This information was only disclosed on the day we were picking the maid up.
Be cautious and aware of hidden costs with this agency.
The timeline for getting a refund is lengthy, and you need to pay close attention to all the details to ensure everything is correct. (I haven’t gotten my refund yet as I am jotting this down)