Shop Reviews

Honestly, terrible service from start to end. I'm questioning how legitimate the other reviews are. I'm an actual consumer and person should you doubt my review. Just my advice: take your business elsewhere to refrain from emotional distress. I had dropped of my doc martens for deep cleaning. They said it would usually take 3 days, but due to high volume they needed 1 week. However, after 1 week I had heard nothing from them. The website Shoemo provided to check the progress of my shoe is basically useless as they only had 3 status (see picture) i.e. it was "In Process" for 2 weeks... I had to call them at 1.5 week before they promised to get it ready by end of week. Not having any choice, I waited. Come Sunday (pick up day), I came around 2.30 pm and saw the store light shut off + door locked with no sign notifying they were out for lunch. I only found out they were out for lunch by sending a message on Instagram... Yes, Instagram. Because I called all the phone numbers and voila, no one picked up - why am I surprised. I waited for 30 mins eventually. When the staff finally passes me my docs... I found that they totally scrubbed off the top bit to smithereens (see picture). The inside of my top bit was peeling when I dropped it off. But rather than attempt to preserve, they peeled the exterior right off too. As completion was late and I'm flying off to the UK tomorrow I honestly don't have time nor the energy to get a new pair of shoes. If I knew this was what was gonna happen I would've honestly gone ahead to buy a new pair of shoes as opposed to spend $40 to piss myself off.

I think they bleached my shoe? The colour was way off when I received it, not to mention the mud stains were not removed. Would like to speak to the owner if possible Hmm still no updates from team/ owner after so long… anyway attaching some photos of the shoe which they BLEACHED. In comparison to the other Nike x Stussy shoe it clearly looks paler/ whiter

Send 2 shoes for DEEP cleaning. Some parts of the shoe looks dirtier than before. Clearly never touched on the soles. Please please please see this review before going there.

Update: Great service recovery by Jack, putting consumer first. Immediate investigation and tracking was done on their side and was right away offered a refund for the service lapse. Sincere and quick to understand the situation. Might patronize again. ------‐----------------------------- Have been cleaning my own shoes until I was impressed and sold by their before / after photos on their instagram account thus decided to engage their services all the way at city hall. My shoes werent even that dirty to begin with and look, (Attached photos are *POST /AFTER cleaning*)

I’m happy that the stain on my sneakers removed. Amazing service and friendly staff.

Despite the negative reviews, I decided to use this company anyway as there seemed to be a few glowing reviews. However, I am both disappointed in their service and dissatisfied by the shoe cleaning. The pricing online is not accurate, I wanted the standard clean which was $30 online however, in the store they insisted it was $40. The website stated that the clean should be completed within 5 working days however it took them 10 working days. Once I received the shoes I was surprised to see that they barely looked liked they had been cleaned. The bottom soles were still muddy, and the top upper soles still had dirt on them. I was shocked to see that they hadn't even undone the laces to get into the nitty gritty areas. I smelt the shoes to see if any product had even been used, not even the smell of disinfectant like they use in bowling alleys. I have tried reaching out to the cleaning company directly and am unable to get through to anyone. So please take this review seriously and I would advise you to go elsewhere!

The before and after proves it all! Deep cleaning was more expensive. I had one standard cleaning and one deep cleaning at $70 for both shoes. The result is up to expectation and the staff was really nice explaining how they handled it and if we need to whiten the bottom we can go back again 👋🏼👍🏼 …

Had a very bad experience with this company. I did used their services 2 years ago and it was way better than it is now. Based on Google information opening time was 12:30-8pm, arrived at 12:30pm only to find out the store is still closed. Their opening hours are not updated, and had to go through different channels just to contact the right person. Their email gave a Malaysian WhatsApp number which then gave me a Singapore number to contact. Only from the WhatsApp did they mention their opening time is 2pm. The staff then told me the shop would be opened at 1:15pm. Overall it’s not a pleasant experience and I think their service could be better with more updated information.

Conveniently located directly when you exit the escalator from level 1. The massage therapist here provided a very good and relaxing massage and was on point for the most part of the session. Had a 60 minutes foot reflexology for $45 and at the end of it, the soreness was all gone and my feet felt really light and relaxed. The venue itself provides a cosy and relaxing ambience however the sound proofing isn't the best and can often be distracted by the noise from the shoppers outside the spa.

Peter is very skillful with the foot and back massage.. Alice is very good at customizing the different massage according to the time that you are wanted.. Calming and comfortable environment.. They even provide heated medicated bags for my neck.. It’s a bonus that this shop opens early in the morning!