Linda
I went for a 60-minute full body deep tissue massage while my parents did foot reflexology, which was fine. I’m sharing this now as I felt deeply uncomfortable and even traumatized by what happened during my massage. I had a very uncomfortable and unprofessional experience with the massage therapist named Henry during my first visit. When I asked whether I needed to remove my top for the aromatherapy oil massage, he said no, so I kept it on. However, about 20 minutes into the session, he suddenly pulled my top off halfway without asking or informing me first. I was shocked and felt extremely uncomfortable, as this crossed personal boundaries and made me feel harassed. Imagine a male masseur helping you take off your clothes ???! I was wearing a padded top and without bra. Basically just top naked like that. He also kept massaging very close to my chest area and neck in a way that felt inappropriate. He also halfway through lifted my neck and exposing my top while I kept trying to press myself down to not expose my breast as he massaged my collarbone area excessively. There was no wrap provided, and when I mentioned this afterward, the receptionist casually said wraps are available if requested — but I was never told that at the start. During the session, he mentioned using a “premium oil” worth $10 but told me not to tell the receptionist as it was “a secret.” Despite that, I was later charged the additional $10, even though I never requested it. After the massage, he repeatedly asked for my contact number so I could reach him directly next time, which I found very inappropriate and unprofessional. I didn’t raise these issues then because my elderly parents were with me and I didn't want to cause a ruckus. I now find the need to write this so that other clients would not have to face such traumatizing experience as I have. I hope management takes this seriously and ensures proper staff conduct, as clients should always feel safe and respected during treatments.
