38+ Premium Malls - Explore All

Shop Reviews

See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

Filter Reviews

Clear

T3_Serene Tan-Quah T3_Serene Tan-Quah

I have signed a few packages with them since few years back. Their standard is getting really bad. When the manicurist removed hard skin on my daughter's finger, she actually cut her. Her finger was bleeding after. On the same occasion, the girl that was working on my pedicure cut so deep that I felt pain on my toes and screamed. Not once but twice. No apologies, just pretended like nothing was wrong. I need a refund. This is totally unacceptable.

Lee Lei Tan Monica Lee Lei Tan Monica

Lisa is a terrible manicurist. She injured me while taking out my gel extension. See pic. They still have the cheek to charge me $25!!

R C R C

Lately, I've been hurting my skin along with the cuticles of my nails every time, and the area has become suppurated. They don't seem to know how to disinfect equipment. The cloths are always dirty. Their technique never improves, and I have chipping 5 gel nails by the next time. The staff who have the proper skills are not able to do the obvious things like disinfecting, applying a thick layer of paint to the center, and applying gel to cover the back of nail. The gel always comes off and they never learn. Anyway, it's better not to buy package or go to this shop!

Chloe Bernadette Chloe Bernadette

Poor quality of manicure products used. Upon getting an express manicure, the nail colors started to come off 4 days later. They do not stay no matter how long they were cured for. Nail artist are also constantly asking u to sign a package but doesnt uphold quality service with amount paid. Shouldn’t have signed a package and will not continue coming here after

isabelle isabelle

very dishonest business. the staff literally tried to force me to add on a lot of services that i did not need. the staff were so rude with horrible attitudes. how can a salon that is not even well known charged $115 for mani (clear nails) and pedi (chrome), with no nail art involved?

Dewi Dewi

If there is 0 start I would definitely give them, went down to remove my gel and the manicurist didn't clean it properly even when I ask her to clean it more because I can see there is still gel on my nails . My suggestion if you are not willing to do the WORK Do not accept the costumer!!

Sneha Vinod Sneha Vinod

0 star rating to them! Extremely horrible service! Staff are also extremely rowdy and impolite. They try to hard sell to students and furthermore tried to scam me as I showed a picture of a nail art that I wanted but the lady used nail stickers on my nail which entirely ruined the look of my nails..and still charged me the same price for that!! I am honestly very surprised about how unprofessional and lazy they are to use stickers on customers’ nail!!! Pls do not visit them for any services as they do not respect customer’s choices

Melissa Tan Melissa Tan

Been doing gelish express mani here for ~1 year. Good colours that get refreshed periodically and they take direction well. My one gripe's that they file off rather than soak off existing gel. WRT to pushy sales, that is the nature of Far East salons during your initial visit, but they did not try to upsell a single time while I was using my package of ~$180 for 10 sessions and I've never been asked to pay for any extras. All sessions were polite, pleasant and professional and I've resigned a package for the next year. The one time I had a nail chip in a week, they redid it FOC.

Mary Rose Alacon Mary Rose Alacon

The manager sucks, the last nail technician did my pedi also sucks! blame me for not remembering what is the number of the nail polish on my hand. I just continue going to this place to finish my package. They bully the co workers in front if the customers. they non stop chit chatting in their own language. They don’t give the service you paid for. Really, i feel stressed every time i go there. It’s supposed to be relaxing.. end up having migraine. 🤦🏻‍♀️ not going back to this place again. at first, they treat you so nicely after signing up for packages they treat u however they like. pls don’t go to this place!

Eeling Tan Eeling Tan

The sign says Classic mani and pedi $38 then they used broken english to tell me something about no color, which I didn’t understand. As it turned out the promo is for NO COLOR. Who goes to a nail salon to do classic mani pedi and does not want color? Then they charge $5 to remove two half nail of gel on feet, and $5 if you want to skip one color on fingers. I paid $63 for mani pedi. And they kept badgering me to join membership. When I firmly said no, they just left me to dry my nails, and treated me like transparent. I had to ask if I am ready to go. Worst experience at far east!!!!

Share Your Experience

Visit any shop page to leave a review and share your experience with other shoppers.

Browse Shops