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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Rose Kim Rose Kim

I went yesterday and everything was fine until I woke up this morning. Don’t get me wrong it looked good when I first got it and I thought I could manage styling it at home but this is bad. I asked for face framing bangs and it’s literally a CHUNK of hair. There’s absolutely no blending in between my layers and I just look like a mushroom. When I straighten my hair, you can see the chunks where the strands end. The bangs aren’t even either, one side is thicker than the other. I’ve genuinely tried everything trying to make it look okay but nothing is working. I’ve tried blow drying my hair the way she told me to but it just doesn’t look the same at all and I don’t have time to do all that in the morning. The bottom of my hair is ALSO chunky. It’s genuinely an uneven line of hair. The hairdresser said that it would make my hair look thicker but it just looks like a toddler cut it with a pair of scissors. I also only asked for a little bit of my ends to be cut off and she pointed out where she would cut it, and I said okay. She cut TRIPLE the amount that she said she would. I’m genuinely very mad because I spent over a year growing my hair out and just wanted a trim, but now half my hair is gone. Oh and mind you I booked on the website to get my hair cut by the director and got a random employee instead. I don’t know maybe that’s why my hair turned out like this but if you guys are going to allow me to specifically book a slot with the director then maybe give me the director for my haircut or just tell me he’s not available??????

Poonam Singh Poonam Singh

Eri offers honest and professional advice tailored to what suits your look best. I’ve been to him twice—he could have recommended a colour treatment during my first visit, but instead advised me to wait, which I truly appreciated. When I returned, I got a fresh new look that I loved! Thank you, Eri, for giving my hair the TLC it needed. Looking forward to my next visit!

yaya yaya

I recently visited the salon for a baby gloss treatment, hair colour, and a haircut, and I absolutely love the results! My hair feels so smooth, healthy and refreshed. I’d like to compliment Sya, Shafiqah and Iman for their patience, professionalism and the care they put into every step. They took the time to explain the process, made sure I was comfortable throughout, and really understood the look I wanted. Thank you for the amazing service!I walked out feeling so confident and happy! Highly recommend their team for anyone looking for quality hair care and a great salon experience. ✨💇‍♀️💕

Nur Fiza Nur Fiza

I came back again for their expertise, this time Nadrah attended to me. Such a sweet & adorable lady and her colleague helped along, she is sweet and helpful too with recommendations for after care do’s & don’ts. Well, Eri & team proved me wrong with their utmost sincerity and professionalism. I don’t mind travelling for their services and of course looking good leaving the salon. Much love❤️

Hanisah Mohamed Hanisah Mohamed

Always satisfied with my experience. This was my 3rd visit to prep my hair for my upcoming wedding. The stylists are very knowledgeable and open to guide you to your next hairstyle of you're unsure.

Smitha Ajith Smitha Ajith

Hi, went to their salon yesterday with high hopes but was totally disappointed. Spoiled hair completely !!! After getting very clear instructions (with picture n videos ) still wanted to apply what they wanted. I have had highlighted this issue to their manager yesterday itself . Today, after the hair wash, it's worse than I thought which they were trying to hide with rollers and ironing.Not only did they spoiled the length, NO texture, NO style nothing.I somehow wanted to find a solution for this so tried contacting them through WhatsApp, call , NO ONE WANT TO ANSWER . Show some integrity. Thanks

Alexandra Keller Alexandra Keller

I had a great experience today at the salon! Thank you to Fiqal for my princess hair treatment (she gives great head massages too) and thank you to Norman for my great haircut and blowout! Love it! Will definitely be back.

Sahiba Banu Sahiba Banu

I’ve been to quite a few salons, but this one truly stands out. The staff here are incredibly friendly and welcoming, you instantly feel at ease the moment you walk in. Eri Su is amazing at what he does. He really takes the time to understand what suits you, from hair colour to cuts that complement your skin tone. What I really appreciate is how honest he is — if something might damage your hair, he won’t hesitate to advise against it. You can tell he genuinely cares about your hair’s health, not just the final look. Highly recommend if you’re looking for both great service and expert advice!

Abigail Bulasa Abigail Bulasa

Norman did very well! He knows right away i want butterfly haircut! Love the results ❤️❤️❤️❤️

Clarissa Lin Clarissa Lin

Had a wonderful experience with Relcy. She delivered an excellent haircut and shared very useful styling tips tailored to my hair type. Appreciate her patience, attention to detail, and professionalism. Thanks for the care and skill!

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