Shop Reviews

I went for medical check up work related at this clinic. Reach the clinic at 1230 hrs but informed by their staff the clinic is closed for lunch break. Their lunch break is from 1300-1400 hrs. Waited for an hour and come back again at 1350hrs. At 2pm when doctor arrives there few of us waiting enter the clinic because the doctor open the door widely. We been chased out says that its not 2pm yet. Attended by one christian lady, she was not wearing any name tag but was very polite and patient. But the other staff in the clinic the customer service is really bad. Really could be better and have so much potential if improved, given the location of the clinic. One of the staff was on call with someone in their office landline and literally not bother about the patients. Laughing loudly and chattering among themselves and gives a cold look on patient. The staff do not welcome & serve customers in a warm manner and seem very unapproachable. Additionally, their conversations with customers are cold and lack empathy. Fortunately, Dr LEE TH is polite and very friendly. He does’t rush through his consultation and takes time to explain and educate. Dear staff, do improve & give your all in every task you do. hope this helps.

Despite SMA guidelines, Clifford Dispensary charge patients $20 for prescriptions during doctor visits. During my visit to Dr Wong Mee Soong, I paid both the consultation fee and a prescription fee, because the dispensary did not have the prescribed medication in stock hence the prescription. The nurses have consistently displayed unwelcoming behaviour, regardless of how often I visit. That said, both Dr Wong and Dr Lee are excellent doctors who provide high-quality care despite the dispensary's operational and charging issues. . SMA Guidelines- Prescription Fees Under ordinary circumstances, prescribing is part of the in-clinic consultation, and no separate prescription fee should be charged. This is even if the patient requests during the consultation that the medicine be dispensed outside the clinic.

Very good Doctor. I come here to see Dr Lee for the last 5yrs. Everywhere in Singapore is the same. U hv to queue to good doctor. Only if you are rude and impatient to nurses , you will get the same attitude from them. I never have any issue with them. Dr Lee is very experienced and kind

Got to know this clinic through friend recommendation. It is rather secluded on the 15th floor which surprised me. Dr. Lee is an amazing doctor and one of the best that I have consulted. He is kind and patient and was a very good listener. I can tell he has years of experience and expertise behind him. 🙏🏻 Also Grateful for the good life advice that I received.

Dr LEE TH is polite and very friendly. He does’t rush through his consultation and takes time to explain and educate. Unlike some doctors from profit motivated corporation which I shall not name (Sir Stamford *R* cough cough) Dr LEE is knowledgable and seemed genuine and concerned about my health. I hate going to those R clinic doctors who only know how to treat basic illnesses and known to refer you to specialists to keep up their referral KPI $$$$$. Dr LEE is very busy and there is often a long queue to see him.

Worst receptionists/staff ever! Really should be fired. They give the clinic a bad reputation, which is a pity because Dr Lee is amazing! The staff have a horrible attitude. My mum asked for something and was told off by the receptionist that she hasn't even switched on the computer yet. I BEG YOUR PARDON?????? IS MY MUM TO BLAME FOR YOU INEFFECTIVENESS OR FAILURE TO BE ABLE TO MULTITASK? Disgusting and horrible.Would do good if the doctors looked into rehiring their clinic staff.

Brought my grandma here for a check up because this was one of the clinics that offered the anti viral medication for covid-19. Came when the clinic opened at 9am and the doctor came at 9:30am. Was told that there were 4 patients in front of us but it seems there were more than 4 patients that were seen. Not to mention that their staff wasn’t very friendly nor welcoming. She’s very curt with a replies and she’s not very patient either. Service could be better and we waited for over an hour

The attitude of the staff (at the reception?) here is terrible. If you have the energy to go to another hospital, I recommend going there instead. I’m already feeling unwell, and this just makes me feel even worse.

Made to wait outside for quite some time. A staff was free, roaming around; yet did not attend to the people outside. Came to collect a medication and it took me 20minutes. No consultation involved and called way earlier about it. Clinic should have prepared the medication beforehand. A 3minutes task turned into 20minutes wait. Usually nurse will explain how to take the medicines, the nurse DID NOT. It’s so dangerous when clinics don’t do that. If it is possible, might want to give -1 star.

Update June 2024: The nurses here are consistently rude. I called to make an appointment before coming in, but when I arrived, my appointment wasn't scheduled. There was no apology; they simply just asked me to wait. What's the point of making an appointment? The nurses always sound condescending, even though we are the paying customers. Isn’t it basic practice to prepare receipts? When I asked for it the nurse rolled her eyes, and told me to wait. Why are there four nurses if they are so unproductive and unhelpful? The only reason I came back is that the medicine from another clinic (where the nurses are exceptional and not rude or obnoxious) didn’t work! I am maintaining 2 stars solely for the doctors here. —————————————————————————— Great doctors here - very patient and knowledgeable. Very detailed in their advice and prescriptions. Their medicine always work. However; the attitude of their nurses need to improve — greatly. I don’t have to feel like I’ve offended them, owe them anything or I have to see their mood and take in their anger and frustration. So uncalled for and unprofessional. It seems they’re very unhappy working here, the doctors should do something about it.