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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Dewi Dewi

If there is 0 start I would definitely give them, went down to remove my gel and the manicurist didn't clean it properly even when I ask her to clean it more because I can see there is still gel on my nails . My suggestion if you are not willing to do the WORK Do not accept the costumer!!

Sneha Vinod Sneha Vinod

0 star rating to them! Extremely horrible service! Staff are also extremely rowdy and impolite. They try to hard sell to students and furthermore tried to scam me as I showed a picture of a nail art that I wanted but the lady used nail stickers on my nail which entirely ruined the look of my nails..and still charged me the same price for that!! I am honestly very surprised about how unprofessional and lazy they are to use stickers on customers’ nail!!! Pls do not visit them for any services as they do not respect customer’s choices

Melissa Tan Melissa Tan

Been doing gelish express mani here for ~1 year. Good colours that get refreshed periodically and they take direction well. My one gripe's that they file off rather than soak off existing gel. WRT to pushy sales, that is the nature of Far East salons during your initial visit, but they did not try to upsell a single time while I was using my package of ~$180 for 10 sessions and I've never been asked to pay for any extras. All sessions were polite, pleasant and professional and I've resigned a package for the next year. The one time I had a nail chip in a week, they redid it FOC.

Mary Rose Alacon Mary Rose Alacon

The manager sucks, the last nail technician did my pedi also sucks! blame me for not remembering what is the number of the nail polish on my hand. I just continue going to this place to finish my package. They bully the co workers in front if the customers. they non stop chit chatting in their own language. They don’t give the service you paid for. Really, i feel stressed every time i go there. It’s supposed to be relaxing.. end up having migraine. 🤦🏻‍♀️ not going back to this place again. at first, they treat you so nicely after signing up for packages they treat u however they like. pls don’t go to this place!

Eeling Tan Eeling Tan

The sign says Classic mani and pedi $38 then they used broken english to tell me something about no color, which I didn’t understand. As it turned out the promo is for NO COLOR. Who goes to a nail salon to do classic mani pedi and does not want color? Then they charge $5 to remove two half nail of gel on feet, and $5 if you want to skip one color on fingers. I paid $63 for mani pedi. And they kept badgering me to join membership. When I firmly said no, they just left me to dry my nails, and treated me like transparent. I had to ask if I am ready to go. Worst experience at far east!!!!

Doris Kwoh Doris Kwoh

This place sucks! Totally scam! Come at your own risk! Visited this place with my friend today. When we first entered this shop, we asked to do classic manicure and pedicure. On the shop itself was written $38. When we paid, the staff said it was $100. We got shocked. She said that to add colours, it is $100. But in the first place, she didn’t say that say that mail polish is not included in the $38. After that , we called the manager, Ms Sally. Her attitude sucks. Calling manager makes no difference. When I called her, I told her that your staff overcharged us and didn’t disclose all information. Her reply was “你们又没有问”. I told her that it is her staffs who are dishonest. They should have printed clearly that colours have to add on extra price! The staffs should have informed the customer and said that there are charges for colours. I have been doing manicure and pedicure for so long. I have never been to a shop where doing colours have to add on money. The price $38 is just a scam to “attract” the customer to go in. The manager just said if I want to complain, just go ahead. The manager has no sense of apology as well. Just to apply colour cost $62 on toes and hands? It’s really ridiculous! Total add up to $100. This shop is a total scam! Pls do not come! If I can ever rate a negative, I will rate -100000. Such a dishonest shop. I am gg to raise this problematic 黑店 to CASE.

Joan Tan Joan Tan

I went there in 2021 to buy a package with my friend who claimed that this was a pretty good and cheap nails shop. Without thinking much, I bought the package. I recently went back on CNY eve and I wanted to do my nails. At first, I entered and told them I have a package. They told me that I cannot use my package because its the holiday season. I was perplexed because I was not told of this terms and condition before purchasing and since I’ve travelled all the way to Orchard, I didnt mind paying the normal price (not the packaged ones). The lady then told me there is an additional $5 charge on top of the normal price because it is peak season. I accepted thinking it was $20 in total (though i hesitated). I wanted a different colour on my nails and the lady said it was another $5. At that point I felt cheated and could have done my nails at other malls for cheaper price but I was already halfway through it. At the end, it was $25 but I accidentally gave the shop $30 because I didn’t calculate properly(my bad). (BUT) Before giving, I asked the lady boss if its $30 and she said correct. Though I’ve been scammed of my $5, I felt they have lost my trust in them. Just today, my cousin told me that the layers of the nail polish was v thick (without me telling the story) and said it doesn’t look pleasing, which made me very disappointed (like imagine during CNY u spend so much but somebody says it looks bad). Tdlr: though the pic colours looks pretty, it was rlly thick. Remind me to not patronize the shop ever again.

Aki Aki

Had my suit made at The Suited Label and the whole experience was smooth and enjoyable. Evan and Luke were professional, attentive, and really took the time to understand what I was looking for. Their guidance on fabric and fit made the process easy, and the final suit turned out perfect. Thank youuuuuuuuuuuu!

Adrian Ang Adrian Ang

I had a great experience tailoring a suit for the first time with TSL. The team is very patience and professional. I needed my suit urgently for an upcoming conference, and am very thankful that the team was able to expedite for me (wasn’t really expecting it because they have quite a number of orders). A big thank you and I love the suit!

Glenn Chan Glenn Chan

Just tailored a 2-piece suit from The Suited Label for my wedding, and service was excellent! Initially clueless and overwhelmed by the number of choices and details required, Evan from The Suited Label was patient with explanations and assisted with streamlining the options right down to final decisions. We only had ~1 month for the suit to be ready, and despite the holiday session, The Suited Label was able to deliver as promised, including alterations done! Unfortunately, I did not decide in time to have them tailor-make my shirt-piece as well, and ended up getting a shirt from a G2000 store. Needless to say, the fitting was off for the shirt (sleeves were way too long for me). Evan was kind enough to offer their services to also include altering the Shirt for me..FOC and delivered in time as promised too. Kudos to the team, very professional. Would highly recommended this place for specialized tailoring needs.

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