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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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shinta chen shinta chen

Worst retail experience ever. I went to the shop on 25 December, intending to sell/trade in my 3 bags (two Gucci and 1 YSL) and a new pair of Hermes shoes. Once I entered the store, one of the salesgirl commented “huh shoes ah?” and sniggered that the Gucci bag is red. Not only did she make such unprofessional comments, her judgment in the pricing of shoes was also made poorly. She quoted that the shoes would only cost $200 just because it’s second-hand regardless of the condition (obviously the condition is good since it was never worn before). Even another shop before this quoted the shoes to be $600. So beware of this shop because of their lousy attitude and unscrupulous practices. Save your time by visiting another shop.

Tiffany Shen Tiffany Shen

Staffs at the store were very experienced and friendly. Allowed me to try on different types of bags before making a recommendation. Very satisfied with my purchase and will definitely come back again to buy/sell or trade in my bags

Shalin Sankar Shalin Sankar

Purchased a piece from William today, really helpful and informative seller. Genuine and provided a good deal.

Jas Jas

Beautiful store interior and friendly store attendants. Bags, accessories, shoes and more in really good condition. Recommended to pop by if you're around the area!

Soumaya Sassi Soumaya Sassi

I had a wonderful shopping experience with Cindy today ! Very knowledgeable and friendly. I would totally recommend the store. The pieces are in great condition and the staff is highly qualified :)

J T J T

I bought a Cartier bracelet for my girlfriend based on the professional recommendation of Cindy. She was very knowledgeable and friendly. Best service I have experienced in Singapore.

Raine Raine

Lots of branded resale bag shops at Far East Plaza, highly recommended for this one. Bags in really good quality and friendly post-purchase services too!

Nhi Yen Nhi Yen

Very nice shop and service. The bag is in good condition and the seller is very professional and helpful. Highly recommended !!!

Benjamin Chan Benjamin Chan

Bags very nicely displayed with price and details of the bags clearly shown on a tag. Bought a wallet from them and really happy with the puchase!

Maine Maine

Highly recommend JW Luxury if you are looking for some authentic pre-loved bags. Staff are knowledgeable and friendly. Was contemplating between a few designs and glad I made the right choice with the staff’s recommendation!

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