Shop Reviews

Review of CHAGEE Orchard Gateway I’ve been to CHAGEE Orchard Gateway multiple times, and while the initial excitement meant enduring 2-3 hour queues, things have definitely settled down. Now, I usually wait about 15 minutes, which is quite manageable and definitely worth it. What stands out is the quality of their milk tea. I tried the Da Hong Pao Milk Tea, and it’s refreshing and authentic, prepared fresh on the spot. I love that they keep it simple — no pearls or extra toppings, just pure, clean milk tea flavor, which is exactly what I enjoy. Overall, CHAGEE Orchard Gateway is a great spot if you’re looking for quality tea and a cozy atmosphere. It’s definitely worth the visit, especially now that the long waits are behind us.

Went exactly at 5min b4 9am opening. 2nd day still lots of things were sold out(went 1st day too and ALL were out). Only plushie left. Problems with cc payment. Took over 35min for drink even if i was order #1. Their order board says ready, but I went up n still wasn't ready. 5min after that it was actually ready. Then they tried to give me without bag, when I paid extra for the holder/bag(since you had to buy 2 for the plushie) Left at 945am. Staff is nice and doing their best, i'm sure they were bombed with online/app orders. Just pray the person getting this tan brown HK plushie likes it 😝

I love their Peach Oolong Milk Tea, and so does my girl! We went on a weekday and were able to get seats easily. The only downside was the long waiting time, but honestly, the drinks were worth it. Would still come back!

Chagee Tea is such a pleasant place to stop by. The decor is modern, clean, and really welcoming, perfect for taking a short break or enjoying your drink comfortably. They have a great selection of teas, from classic favourites to more unique blends, and everything tastes fresh. The drinks are wallet-friendly without compromising on quality. You really get good value for the price. The staff are friendly too, making the whole experience even nicer. Overall, a lovely spot for tea lovers. Definitely worth visiting again!

Watched the Avatar : Fire & Ash premiere at the new IMAX theatre. The IMAX hall allowed the movie to be enjoyed in it’s full glory. Recommended for blockbuster definitely!

Absolutely amazing experience. Very comfortable setting & cozy space.

First time IMAX experience. It was great. Full field of vision is screen only. Its so large and immersive.. Worth watch IMAX movies. Seat comfort could've been better.

I see reviews from as far as 4 months ago complaining about the 8 squares on the screen and this is completely unacceptable. If you want to boast a premium screen experience and provide this quality for the premium price we paid, this is an absolute scam. I have added photos for proof. Shaw, get your shit together.

2 movies finished at around 11 pm and lots of guests made their way to the toilets. Staff informed us (in an ever so slightly judgmental tone) that the cinema was now closed and that toilets could no longer be used. Just as our packed showing had ended and lots of people were still steaming out of the screens after me. When I asked whether there was another toilet in the cinema or the mall I was told they didn't know. Just seems bizarre that toilets had shut before guests had finished their visits for the evening. Not come across this before in any cinema anywhere. I frequent Shaw theatres several times each month. Unfortunately the mall was all closed up and the other floors not accessible from the cinema at that hour, so no way to use an alternative toilet instead. I currently have a broken foot and I'm not 100% mobile and pain free atm, so would have appreciated easy access instead of hobbling up and down Orchard in the night trying to find a toilet after my 2 hour movie and before my 1 hour ride home. No biggie if they were flooded or out of order or if there there was a mall toilet outside but that wasn't the case. On a positive note, it wasn't as freezing as normal, so I didn't need to use my duffle coat or woollen socks for once.

Disappointed experience. Paid $150 for IMAX tickets and there was no proper waiting area at all. We were told to just stand around with backpacks like it’s completely normal. This is supposed to be a premium experience, yet basic customer comfort wasn’t considered. Really makes me question whether Shaw Management actually listens to customers feedback all the while.