Shop Reviews

Tucked away near the escalators in Orchard Gateway, this small bubble tea outlet is a delightful find. The drinks are decent, with a good variety of flavours, and the prices are surprisingly reasonable for Orchard standards. It’s a great spot for a quick, refreshing treat while shopping. Perfect for bubble tea lovers looking for a quiet corner to recharge!

I am writing to provide feedback regarding an unpleasant experience I had at your store on 16/11/24 around 5:30-5:45 PM. While placing my order, I asked the cashier if it was possible to fill toppings up to half the cup and offered to pay accordingly for any additional toppings. However, I noticed the cashier seemed unsure, so I picked up the cup display set on the counter to better explain my request. I later realized that the display set was (loosely) secured with double-sided tape, which I understand may not have been appropriate on my part to take it, and I sincerely apologize for this oversight. What I did not expect, however, was the reaction of one of your staff members, who appeared to be a senior. She abruptly shouted and directed an expletive (“walao”) at me. Despite my apology and efforts to proceed with my order, she rolled her eyes and left the cashier to continue the interaction with me and my friend, making us feel uncomfortable. I understand my mistake and regret any inconvenience I may have caused. However, I believe the staff member’s reaction was unprofessional and unnecessarily harsh, especially since I work in the same bubble tea service industry. I am not seeking an apology, but I hope this feedback encourages you to provide better training for your team to handle situations like this with more professionalism and empathy. Thank you for taking the time to address this matter. I appreciate your attention and look forward to seeing improvements in the future.

Rude staff and terrible service ended up not buying anything as such service should be patronized. Checked with them to confirm on whether the pearl was free for the brown sugar milk tea, older person who was inside mentioned “you cannot see ah” twice A Malay lady subsequently responded “actually what you want” in a rude tone when I was asking for an manager or superior to speak to. Such service is unacceptable.

the workers on december 6 2025 were really kind and the drink vanilla oreo with pearls tastes so good , i am coming back when i can

Tried the xmas special, peach oolong tea (basic tea, what can go wrong). Its DISGUSTING, 3 sips and threw it away. (I gagged) Their drinks aint worth your money. Go NTUC for cheaper, better quality tea.

New bubble tea store name ice talk locate near crowed orchard central. Brought chocolate milk tea large $3.80 50% sweet, honestly the taste is nice can smell and taste chocolate not very sweet because is 50% sweetness. Overall worth the price you pay below $5 for large size bubbles tea.

Great Service! Accidentally spilled my bubble tea and they assisted to cleaned up and offered a replacement!

1st time buying it l, it taste wonders. I rate this one of my favourite outlet. But after this the 2nd time buying again. It doesn't even come close to the 1st one. Is not sweet at all. Why ask people for sweetness level and not giving what they want?? I really don understand.

I was there on 25/Oct noon...the SA was the worst SA that I hv ever met. Terrible attitude n service. Will never go back again. Lousy and Terrible. Couldn't decide my worst experience.

The products are wonderful. The store offers a wide range of bags and apparel. The service staff provided very helpful service.