Shop Reviews

Disappointing experience. The staff was rude and unhelpful. Despite their website clearly stating that any device requiring repair can be dropped off at any iStudio, the staff member outright refused.

Intend to get a pair of Apple Watches for ourselves but just walked out of this Paragon Istudio straightaway after a female staff merely answered nonchalantly to our first question. Not sure if the company has been training their staffs on how to “identify” “right” people to serve or this is an isolated case… I nvr been so disappointed and disgusted with such attitude from a customer service representative before. The incident happened on 20 Sep Saturday 20:15PM.

Mark Caceres Joseph is a very helpful staff who assisted me to install the Apple Watch protector. He is very patient in serving his customers and he deserves this complimentary. Well done!!

Thank you Francis for the awesome service! It was a seamless experience, Francis was patient as he explained recommendations to what I needed and took great lengths to assist with the applications. Thank you!

I highly recommend Istudio! i bought an ipad and accessories today and QinYi was amazing. Better than the apple reps in the apple store! I ended up savings money! She explained all the items and only recommended what I needed and showed me options and pros and cons. No hard selling! Only what you ask and what you really need! Highly highly recommend that you go to this place if you need some expert advise. Thanks so much Qinyi!!

They don’t do repairs here even though the Apple website lists this location as a repair centre (where they will send it to Tampines). The guy in the photo said “don’t send here go to Apple. Across the street only. Don’t come here. Take so long, for what.” I can only attribute this to either reluctance or laziness to help with the repair I.e. after sales care. If that’s the case I propose buying from Apple across the street as well rather than this shop.

I got my Mac Studio, Studio Display and Apple Watch here three years ago, and it was a very pleasant experience, even though there were issues with stock availability. Returned a few days ago to get a new iPad Pro, and was not disappointed at all. Kudos especially to Zhenhao, who helped me with the process and answered all my questions. Friendly service, and no big crowds. A very satisfied long time Apple user! Thank you, iStudio Paragon!

Bought phone lenses protector & screen protector on 21/10/24 and came back to feedback that there were a numbers of particles on the screen. At first thought was this guy quite friendly & helpful. I managed to get a replacement with twice times changed, however that staff tried many times to fix it for last changed(3rd time). After he done, he asked me to check & i told him still got few more. And he started feeling impatient and said cannot tear again otherwise it will be more particles……He passed phone back to me & walked away without informing. After a while he still ignored me, and me just left since nobody asked me again. This was bad experience ever since so many purchased items from this store. Is this against the consumer rights? How to guarantee customer satisfaction on the product quality? It’s seems like this product is bad quality. Service provider should be improved.

I had a very terrible purchase experience when I tried to trade in my iPhone 16 for a new iPhone 17. I was quoted $774 for the trade in and the offer was valid for seven days from purchase and that was part of the decision for me to make the trade in. The sales consultant told me I could come anytime within 7 days and the offer would still be valid. However, 3 days later after purchasing, I went to trade in my phone, the trade-in value came back at $200 lower. The sales consultant admitted it was her mistake and apologised. Unfortunately, no refunds were allowed, so I had to be firm that the agreed-upon price for the new iPhone didn’t materialise. In the end, the sales consultant had to come up with her own money to make up the difference and the final trade in value was $748! Lower than what was quoted!! But what choice do I have? Will never purchase from them ever.

Francis shows tremendous service and was patient with me when my paynow has to change the limit. He shared with me every detail with diligence and knowledge. Recommended 10 stars!