Thomson Fertility Singapore Paragon

Our couple visited the Fertility Centre in May 2025 for a check-up. We paid the full bill during our visit according to the invoice provided. However, after three months, the centre emailed me asking to pay a registration fee that should have been charged during the visit. I have never experienced this kind of situation before. Since we already completed all the check-ups in May, it was surprising to suddenly receive this request. If the registration fee was required, it should have been informed and included in the invoice at the first visit.

We scheduled our appointment months in advance, and only received an email one day before the appointment informing us that the doctor was not available. The reason given was that the doctor was unable to book the clinic. This was extremely disappointing, especially considering the amount of time and emotional investment involved in. We expected a much higher level of professionalism and better communication. Very poor experience.

Visited the clinic last year and took up their fertility test package. Experience was pretty meh. Firstly, the nurses asked me for personal documents again even though these were provided before. Nurses did not seem to be passionate about their job. Secondly, the male doctor did not act professionally and often made frivolous jokes to “lighten” the mood such as “just have sex”, “got do or not?”, which I don’t think most people would appreciate. This is especially so when it comes to medical aspect. Thirdly, there is additional charge for weekend appointments, which was not informed upfront when offering package.

Booked a couples fertility test appt ($491 including gst on website) and after the consultation, our total came to $1.4k. While we did resolve it and the total came to 1.2k, i’m still highly dissatisfied that we were not informed that some of procedures that were being performed were not included in the package. We were not informed of the costs before they were performed either. Everything else went smoothly and was great. But this left a really bad impression of the place, it’s not like the procedures performed had to be done RIGHT NOW either, i could have done it somewhere else for cheaper? Could have done a full body health screening with what was charged for just the pap smear. I do appreciate the staffs patience as we were sorting this out though, thank you for that. Nurses and the doctor were really nice too but would have been great if they were more transparent with the charges

If I could give them 0 stars, I would. Each & every single time I’ve come for my appointment, it’s ALWAYS delayed by at least an hour. What’s the point of having an appointment if you cant adhere to the timing? Came here multiple times, got asked previously if we were okay to let our seat up to someone else. Today, 9th December, a couple made noise because they couldn’t wait any longer, staff attending to them, went in the room to tell the other staff that they couldn’t handle them so they’ll have to let them be next in line. Came out, said to the couple they will most likely be next in line. (i was next btw), they did not bother to even check if we were okay to let up our seats to someone else & allowed them in because they were making a fuss. Should rly improve on the service/waiting time & not just say “we’re understaffed”. If you know you don’t have enough staff working on that day, don’t take in that many appointment? 😃 Ps. My appointment was at 9.25am, we waited & left the clinic finally, at 12pm 🙂 How efficient & professional.