Neal's Yard Remedies at Takashimaya Shopping Centre brings the UK's largest organic skincare brand to Singapore's Orchard Road. Located at #B1-52 in Ngee Ann City, this certified organic beauty retailer offers a comprehensive range of skincare, bath and body products, remedies, mother and baby care, men's grooming, and fragrances—all formulated with ethically sourced natural ingredients.
Established since 1981 in Covent Garden, London, Neal's Yard Remedies has pioneered the organic beauty movement with products free from harsh chemicals, synthetic fragrances, and artificial colours. The Takashimaya store showcases their award-winning formulations including the iconic frankincense collection designed to smooth fine lines and restore natural lift, often paired with their Crystal Sculpt Gua Sha tool for enhanced facial massage benefits.
What makes Neal's Yard Remedies particularly relevant to health-conscious Singapore consumers is their commitment to transparency and certification. Products carry recognised organic certifications, ensuring customers can trust ingredient claims. The range addresses various skin concerns from anti-ageing to sensitive skin, with formulations suitable for adults, toddlers, and everyone in between. The blue glass bottles that house many products have become synonymous with the brand's aesthetic and commitment to preserving ingredient potency.
The store operates daily from 10am to 9:30pm, providing ample opportunity for customers to receive personalised skincare consultations from trained staff. First-time customers often enjoy 10% off their first order, encouraging trial of these premium organic formulations. Beyond the physical store, Neal's Yard Remedies Singapore offers online shopping with islandwide delivery, making their products accessible to those who can't visit the Takashimaya location.
6235 3833
Orchard Road
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
10 am–9 pm
Friday
10 am–9 pm
Saturday
10 am–9 pm
Sunday
(Today)
10 am–9 pm
Menu information is not available at this time.
Photo Gallery
The exterior of Neal's Yard Remedies, an ethical organic health and beauty shop.
A collection of Wild Rose beauty products from Neal's Yard Remedies arranged on pink pedestals.
Neals Yard Remedies products displayed on pedestals against a textured background.
The entrance of Neal's Yard Remedies, an ethical organic health and beauty shop.
The exterior of Neal's Yard Remedies, an ethical organic health and beauty shop.
The exterior of Neal's Yard Remedies shop, decorated for Christmas with a tree and gifts.
Christmas gift sets from Neals Yard Remedies displayed on shelves with festive lights.
The exterior of Neal's Yard Remedies, an ethical organic health and beauty store.
A collection of Neal's Yard Remedies Frankincense Intense skincare products displayed on a mirrored tray.
A "Bee Lovely Nourishing Collection" gift set from Neal's Yard Remedies with a teddy bear.
The entrance of Neal's Yard Remedies, an ethical organic health and beauty shop.
I visited Tangs Neal Yard Remedies last week due to spoilt cap and oil has leaked out, I hope to get a replacement, the staff at Tangs was clueless and kept informing me this is first time she saw a spoilt cap, and purchase made after 2 weeks cannot exchange. I purchased in early Sep and it was slightly over 2 weeks, I asked for replacement bottle to pour over as the oil was leaking - and the staff has no idea and very reluctant to offer solutions as her manager was unreachable.
The whole saga ended when I visited Ngee Ann City branch to seek assistance and the staff was very helpful and replaced a new bottle for me.
I have been buying Neal Yard Remedies for years and it was the worst experience at Tangs branch. The staff at Ngee Ann City and Great World City and UK branch staff were knowledgeable and friendly.
Wendy Lee
Wasn’t expecting to post a review so I didn’t take pictures, but the experience really deserves a 1-star.
Bought the Remedies to Roll set of 4 as Christmas gifts and 1 of the 4 rollers was spoilt and detached. Both my friend and I tried multiple times to recap using force, it still couldn’t work . The other 3 didn't have this issue so it was a clearly a manufacturing defect.
Brought the item for exchange at the Ngee Ann store and the staff was reluctant to do an exchange and even forcing the ball bearing back, explaining that you’ll have to “press very very hard” to reattach it. I still wanted an exchange since there was a chance of this happening again and I wasn’t going to accept a defective product, much less gift this to a friend.
What ensued was a 15-min text exchange between the staff and her off-duty supervisor, insisting that they will not honour an exchange, even asking me to leave my contact number. I stood my ground and they finally relented.
When the staff finally took a new piece from the shelf, I opened it to check and guess what? The ball bearing was DETACHED AND STUCK TO THE CAP lol! Only the 2nd roller she took, did it work as expected. I must be either really unlucky, or this is a batch problem. The whole time the staff kept muttering and insinuating that this is the norm and is to be expected. WOW, just wow.
Was a fan of the brand and now I’m not so sure. Their products are great, IF it works lol. Apparently there are also other reviews of spoilt caps and exchange denials. Are we just all unlucky or there’s an issue here? Go figure.
S Han
Staff was unfriendly, not welcoming and unhelpful. The shop was empty when I visited (7pm). Was there to purchase but decided not to buy anything. Such a pity the products looks good. Better off buying from UK site and ship in.
Adrian Chan
They ignore me when i ask about warranty as item spoilt.
Positive Reviews
Janet Loh
Knowledgeable, helpful and cheerful staff are so hard to come by. Neal's Yard stands out - products are excellent, and exemplary staff like Michelle, who is patient and can read the room and anticipate customers' needs, makes a visit to this store such a pleasant experience. Keep it up!
Yellow Bear
Help Save the Bees.
3% of the Bee Lovely Collection goes to charities that help to protect the bees.
Products are gentle enough for the whole family, aged 3 years and over.
Cruelty Free and Vegetarian Society approved.
Great idea for Christmas gifts for family and friends. Go spread the love.
Jennifer Bleu
Excellent service. Help to reserve what I wanted and make payments online. Love their chemical-free, safe-for-all-to-use products. Been buying since they started in Singapore.
Jiawei Cheng
Would like to commend Andorrah for her extraordinary service. She is very patient with all my queries and knowledgeable about the products. I managed to find what I was looking for. 👍👍👍 …
Elaine Hong
I like the hydrating cream, after use is really help my skin and also the staff is friendly. Thank you.
