Visited the newly renovated ION branch early Sunday morning, very pleasant shopping experience.
Warmly greeted by friendly staff, especially Jessie, who gave lots of recommendations and advice while I looked around.
Was looking for a phone pouch and ended up buying a bag for my mum as well. Though they didnt have the color in stock, Jessie helped to bring over from another outlet w/o delay.
Overall an enjoyable shopping experience, will definitely come again. 😀
nafi sidek
5
I visited the Longchamp store at Paragon last weekend to look for a gift, and was assisted by a staff member named Tracy. She was friendly, patient, and truly helpful throughout. Her warm service made me feel comfortable and welcomed, and I even learned a lot about the brand that I hadn’t known before. It was an excellent experience with outstanding customer service. Longchamp will definitely be at the top of my list for future purchases.
Siti Soleha Noorhisham
5
Jessie was very friendly and helpful. She took her time to explain about the products and handled mine and my family’s requests and questions patiently and professionally.
The other staff were friendly and polite too. The store was cosy and had a very welcoming ambiance.
dina nasser
5
Had a pleasant shopping experience at Longchamp Ion served by Myna.
I was looking to get my friend a small daily use bag as a gift. Myna was a huge help, assisting me to find a bag with the perfect design, colour and size. She was patient the whole process despite my dozen questions.
Really appreciate her professionalism and helpfulness. My friend loves the bag so much. Overall a great shopping experience, thanks again:)
Seann Ong
5
Went to Ion to do a exchange for my travel bag,excellent service from a Chinese guy name Vin (maybe I spell wrongly)but he is the only Chinese guy in d shop(25 May 2025,around 130 to 2pm)).He do the extra miles to help me to check n arrange for me to go to Taka to do the exchange,extremely happy as I need the bag urgently for my travel.Many thanks🙏🙏🙏🙏🙏Highly recommended to purchase from Ion and from him.
Calidear Ooi
5
Special shout-out to Servyn for being so helpful in assisting me to find the bag I truly wants and likes 🙃 appreciate it 🤩 …
Mohd Farhat Mohd
5
Friendly service. Fizzo being a great help for us. Happy to be a customer for Longchamp @ION. Will love to buy the customised version of Longchamp.
Dorcas Loh
5
Good customer service and great assistance by Sevyn for helping me choose a bag.
Yeo Family
5
Satisfied with my Longchamp Pilage bag at $225. The boutique manager Yati displayed exemplary customer service and excellent leadership in guiding her new staff.
Nina Marwan
5
Resend : 20 Nov.
Dear Longchamp,
I feel that you may have just copy and paste your replies, to mine. I am not Gavin. My name is nowhere near Gavin. It is sad when you have a wonderful staff in the boutique, but not in the back end.
Please consider in rechecking your work before hitting the Send button. It will not look good on Longchamp.
Regards.
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I went twice in ION boutique. first time I was being served by Fizzo. He is attentive and warmth and genuine in serving me altho I have told him, I was intending to purchase anything that day.
Yesterday I went ION boutique again, and was served by Myna. The experienced I had with Fizzo and Myna were the same. They're both friendly yet professional, they're informative & attentive yet not pushy for sales.
The only difference is, I bought a bag yesterday. I wanted to specially mentioned these two staff of yours for their genuine and sincere approach to us. Appreciate the kind effort and assistance Fizzo and Myna.
Thank you.