graham
Visited this store to check if I could return a defective bag I bought from their overseas boutique and was quite shocked by the way the staff here received me. It drew so much attention to an already embarrassing situation of having a defective bag inspected (and then being told it looked like deliberate mishandling). The male staff member kept repeating that it looked like a cut instead of a defect and I told him I understood why he refused to take my item in, but was it really necessary to have so many staff members standing around looking at me? Some privacy and tactfulness would have been appreciated. When I first came in, only 1 staff member was visible in the shop. While having my torn bag inspected, suddenly more staff started appearing to stare at my bag. One staff lady asked why I didn’t check the condition of the bag in the overseas store first. Why would anyone anticipate receiving a defective product purchased from a legitimate Longchamp store? I already felt frustrated that this defect was discovered only when I had flown back to Singapore. I left feeling much worse than when I came in, and was made to feel stupid that I didn’t discover this defect much earlier. Contacted the original store I bought this from and they have yet to reply. My partner will be calling the boutique to liaise directly as I can’t imagine having to go through this embarrassment again. Please do better by your customers Longchamp ION. 1 star for the male staff who was patiently explaining why he couldn’t take in my item.
