I-Kidz Childrens Clinic

Making a sick, tired, and hungry child wait unnecessarily (over an hour) while prioritizing non-urgent cases is completely unacceptable in my opinion. As a healthcare professional myself, I find this lack of basic patient care and prioritization deeply concerning. I would never allow such poor triage decisions in my own workplace. I brought my daughter to I kidz clinic early in the morning as she woke up with a high fever and body aches. It was the only clinic that looked relatively empty. Given the weekend and the ongoing influenza outbreak, I wanted to get her seen to and treated fast. We arrived just before 9:00 AM (and didn't leave until just after 11.00am.) We were told there would be a wait, which I understood. However, after an hour of waiting, during which there were moments of an empty waiting room, I was informed that they still needed to see five more patients before us—all for routine check-ups. There was no triaging process, no urgency, and absolutely no empathy from the staff. If you’re looking for a clinic that understands urgency and shows compassion, this is not the place.

Terrible experience so far after couple visits. This clinic seems to only want quick vaccinations patients. Last visit, I called ahead of time so to avoid miserable wait time, we arrived early as they told us to but yet we waited for 1 hour with a high fever 18mos old as they prioritised a couple of vaccinations/healthcheck cases of much older kids. When it’s our turn, it was a 5 mins doctor check up and just asked us to go home and use our existing medicine, and just rushed us out. We came here before for the baby’s vaccination too, I had 2 other older children with a different doctor outside of Singapore, and they had proper growth check, while this clinic only get you jabbed and get you out. I don’t think I will come back to this doctor when my child gets sick next time. There are in fact better and more caring paediatrician in the same building.

When I told Dr Chan that my infant then couldn't sleep well, her response to us (during two different visits) were: 'That's very normal. babies below 4 years old can't sleep through the night' and without asking what did we experience at all (not even a simple question like 'does the baby snore?'), she let us out. It turned out my toddler needed an ENT procedure for his sleeping problem. I only realised that after reading articles about children snoring issues and visiting the ENT specialist many months later. A pediatrician tells you nothing to worry about without asking one question regarding the problem you raise? This is what we have experienced here, twice. I could never forget she looked me in the eye and answered 'That's very normal.' NO. That is not true. It is not normal that children snore during the sleep. No one else should experience what we have experienced with Dr Chan.