Our new paediatrician-of-choice in Singapore!
That itself speaks volumes but I love that on our first visit today, the staff were welcoming, and Dr. Irene is a seasoned professional and kind lady too, yay! She took time to understand and explain, allowing my wife and I to share our daughter’s story thoroughly. Dr Irene was eager to listen and understand rather than reply - which was both comforting and refreshing. Examination was brilliant with decades of experience at work, and once again her advice thereafter was thorough and not rushed. Charges were reasonable, don’t worry. Pretty long review but typing as a comforted parent here so… :)
Kiran Arora
1
Making a sick, tired, and hungry child wait unnecessarily (over an hour) while prioritizing non-urgent cases is completely unacceptable in my opinion. As a healthcare professional myself, I find this lack of basic patient care and prioritization deeply concerning. I would never allow such poor triage decisions in my own workplace.
I brought my daughter to I kidz clinic early in the morning as she woke up with a high fever and body aches. It was the only clinic that looked relatively empty. Given the weekend and the ongoing influenza outbreak, I wanted to get her seen to and treated fast. We arrived just before 9:00 AM (and didn't leave until just after 11.00am.)
We were told there would be a wait, which I understood. However, after an hour of waiting, during which there were moments of an empty waiting room, I was informed that they still needed to see five more patients before us—all for routine check-ups. There was no triaging process, no urgency, and absolutely no empathy from the staff.
If you’re looking for a clinic that understands urgency and shows compassion, this is not the place.
Priscillia Tan
5
My children have been seeing Dr Irene Chan since birth and she is our trusted pediatrician for about a decade. Her clinic staffs were always amiable and friendly to the children and parents. Thankful to have them around when it's a distressing time for the family.
S B
5
Dr Chan is a very professional pediatrician, who’s been taking care of my kids since birth. Very patient, not alarmist, always able to find the best treatment for them without over medicating.
Diana C T Ming
5
Dr. Irene is best of the best pediatrician. She is very knowledgeable, careful and professional in work. She is always serious, confident, and takes everything important even a tiny mosquitoes bite. This fit her as a Specialist in Pediatrics ICU.
Just a simple medical check-up can detect many things.
Thanks for your service.
Li H
5
Been with dr Irene since my no 1 was born and it’s been almost 11 years. She looks after my 5 boys well esp my pair of identical twins. They never had issues with taking her medications and even look forward to having her biscuits after consultation. Dr Irene is quick and accurate in her diagnosis. The nurses there are also very helpful.
Mandy Wan
1
Terrible experience so far after couple visits.
This clinic seems to only want quick vaccinations patients.
Last visit, I called ahead of time so to avoid miserable wait time, we arrived early as they told us to but yet we waited for 1 hour with a high fever 18mos old as they prioritised a couple of vaccinations/healthcheck cases of much older kids. When it’s our turn, it was a 5 mins doctor check up and just asked us to go home and use our existing medicine, and just rushed us out.
We came here before for the baby’s vaccination too, I had 2 other older children with a different doctor outside of Singapore, and they had proper growth check, while this clinic only get you jabbed and get you out. I don’t think I will come back to this doctor when my child gets sick next time. There are in fact better and more caring paediatrician in the same building.
P K
5
Dr Irene Chan is a very skilled doctor. She has excellent credentials and has worked in KKH before as the Head of the NICU. She has been looking after my 3 children since they were born. My 2nd child had a medical condition which required surgery and she was the one who diagnosed it immediately and tried to rectify it non-surgically. When my 3 children were just born, she also monitored them very closely to ensure their well-being, especially since my milk hadn't come in immediately and they all had jaundice. When they had illnesses that weren't too serious, she also assured us that everything was fine.
Xiaobo Cui
5
Dr Irene Chan is a very knowledgeable doctor. She has a clear answer to all the questions we have about our baby and she is also very convincing. Her clinic is very well organised with only short waiting time if you have an appointment.
C W
1
When I told Dr Chan that my infant then couldn't sleep well, her response to us (during two different visits) were: 'That's very normal. babies below 4 years old can't sleep through the night' and without asking what did we experience at all (not even a simple question like 'does the baby snore?'), she let us out. It turned out my toddler needed an ENT procedure for his sleeping problem. I only realised that after reading articles about children snoring issues and visiting the ENT specialist many months later.
A pediatrician tells you nothing to worry about without asking one question regarding the problem you raise? This is what we have experienced here, twice. I could never forget she looked me in the eye and answered 'That's very normal.'
NO. That is not true. It is not normal that children snore during the sleep.
No one else should experience what we have experienced with Dr Chan.