Lai Jiang
The worst service center ever! They have absolutely no idea what they're supposed to do. Huawei really needs to reflect on itself. Especially when it comes to choosing partners.
Huawei Customer Service Experience Centre 313 Somerset
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Huawei Customer Service Experience Centre 313 Somerset
Location: Orchard Road
The Huawei Customer Service Experience Centre at 313 Somerset represents the technology giant's commitment to providing comprehensive support and hands-on product experiences in the heart of Singapore's premier shopping district. Strategically positioned on Level 2 at units #02-25/26/27, this multi-purpose facility serves both as an authorised retail store and a dedicated service centre for Huawei customers.
As one of Huawei's flagship locations in Singapore, the centre showcases the company's latest smartphones, tablets, wearables, and audio products. Customers can explore and test devices before purchase, receiving guidance from knowledgeable staff who can demonstrate features and help identify the right products for individual needs. The experience centre layout allows visitors to interact with products in a comfortable environment, making it easier to understand the capabilities of Huawei's technology ecosystem.
Beyond retail offerings, the centre functions as a comprehensive service hub for existing Huawei device owners. The technical support team handles repairs, warranty claims, software updates, and troubleshooting for various Huawei products. While some customers have reported variable wait times during peak periods, the facility maintains professional standards in addressing device issues and customer enquiries.
The location benefits from direct connectivity to Somerset MRT station on the North South Line, making it highly accessible for customers across Singapore. Operating daily from 11:00 AM to 9:00 PM, the centre accommodates both working professionals and weekend shoppers. For assistance or enquiries, customers can reach the centre at 6634 1743. The dual function as both a concept shop and service centre makes this a convenient one-stop destination for anyone in the Huawei ecosystem seeking new devices or support for existing products.
As one of Huawei's flagship locations in Singapore, the centre showcases the company's latest smartphones, tablets, wearables, and audio products. Customers can explore and test devices before purchase, receiving guidance from knowledgeable staff who can demonstrate features and help identify the right products for individual needs. The experience centre layout allows visitors to interact with products in a comfortable environment, making it easier to understand the capabilities of Huawei's technology ecosystem.
Beyond retail offerings, the centre functions as a comprehensive service hub for existing Huawei device owners. The technical support team handles repairs, warranty claims, software updates, and troubleshooting for various Huawei products. While some customers have reported variable wait times during peak periods, the facility maintains professional standards in addressing device issues and customer enquiries.
The location benefits from direct connectivity to Somerset MRT station on the North South Line, making it highly accessible for customers across Singapore. Operating daily from 11:00 AM to 9:00 PM, the centre accommodates both working professionals and weekend shoppers. For assistance or enquiries, customers can reach the centre at 6634 1743. The dual function as both a concept shop and service centre makes this a convenient one-stop destination for anyone in the Huawei ecosystem seeking new devices or support for existing products.
800 852 6666
Orchard Road
Operating Hours
Open Now
Closes in 3h 50m
Monday
11 am–9 pm
Tuesday
11 am–9 pm
Wednesday
11 am–9 pm
Friday
11 am–9 pm
Saturday
11 am–9 pm
Sunday
(Today)
11 am–9 pm
Photo Gallery
Interior view of the Huawei Customer Service Experience Centre at 313 Somerset.
Interior view of a modern Huawei Customer Service Experience Centre with display tables.
Interior of a Huawei Customer Service Center with numbered service counters.
Interior view of a Huawei Customer Service Experience Centre showcasing various devices.
Interior of a Huawei Customer Service Center with service counters and signage.
Interior of a Huawei Customer Service Experience Centre with display tables and product showcases.
Huawei logo and business hours sign displaying service and sales timings.
A view of the 'la carriere' shop entrance with elegant decor and displays.
Interior of a Huawei Customer Service Center with display phones and service counters.
A blue Huawei smartphone with a gift umbrella box behind it.
Huawei P30 Pro and P30 phones displayed with large illuminated 'P30' signage.
A digital display shows queue information for various services at a Huawei customer service center.
Two customers look at their phones outside the Huawei Customer Service Experience Centre.
Interior of a Huawei Customer Service Center with service counters and staff.
A wall with the HUAWEI logo and slogan, leading towards a Sony store.
Customers waiting at the Huawei Customer Service Experience Centre.
A notice detailing revised operating hours for Huawei Service Centre and Drop Off Point.
Interior of a Huawei Customer Service Center with staff and customers.
Huawei Band 6 and a Huawei Gift box on a table.
The interior of a Huawei Customer Service Experience Centre with display tables and screens.
Interior of a Huawei Customer Service Experience Centre with display tables and product showcases.
Two Huawei product boxes, a MatePad T tablet and a P50 Pro phone.
Huawei smartphones displayed on a table in a retail store.
Elegant shop entrance with a keyhole-shaped opening and decorative floral displays.
Interior of a Huawei Customer Service Experience Centre with a reception desk and seating.
Various colored power and volume button replacements for smartphones.
Entrance to a Huawei Customer Service Experience Centre with decorative elements.
Interior of a Huawei Customer Service Experience Centre with display tables and product showcases.
Interior of a Huawei Customer Service Experience Centre with customers browsing products.
A digital display shows queue numbers for various services at a Huawei customer service center.
Huawei Customer Service Experience Centre entrance with people inside and a cafe next door.
A black fitness tracker with a digital display showing time and health metrics.
Interior of a Huawei Customer Service Center with staff and customers.
Overall Rating
2.7
/
5
Based on 15 reviews
Mall Ranking
#2135
Out of 2294 shops
Category Ranking
Not enough ratings
Negative Reviews
Alicia
Update: DO NOT BUY HUAWEI! My GT5 watch screen went blank after 5 months of purchase and light usage. Terence at the customer service said no refunds, no exchange and it will take up to 8 weeks to change a screen. Product quality is so poor considering it's a new watch. Not to mention all the syncing issues I had with HPB and other fitness apps. UPDATE: now there will be a 1-1 exchange, in which Huawei claims it's a brand new watch (as opposed to giving me a refurbished one). However, despite claims of it being brand new, I had to unbox the watch in front of them, and for them to take it back inside to "run tests to make sure". Thereafter I was also told the warranty of this "new" watch will follow the remaining warranty of my previous watch. Note, I have 5 months of warranty left, and my previous new watch broke after 5 months of usage. So... do the math. FYI - I was also asked remove my google review and to sign a T&C form, whom the staff claims has no warranty details. That claim was incorrect, warranty T&Cs were stated on #7.
jacky wong
Last time I went to the service center, there was a salesgirl who was very rude and impatient. I was holding my Huawei phone from China and asked her how to back up my data to a new phone. She showed an impatient expression, told me to take a number, and pushed me over to the after-sales department. Then she just sat back down and kept using her phone — very rude and with a terrible attitude! Isn’t the sales department supposed to assist customers with data backup? Instead, it was the young staff from the after-sales department who patiently guided me through the whole backup process. Thumbs up to the Huawei after-sales team! As for that salesgirl in the sales department — she’d better reflect on her attitude.
Anon
There's a female salesperson with blonde hair who was very rude to us. Special mention that it was not the customer service support staff, it was a salesperson roaming around the store that was rude to us. We asked her about the D2 airbag strap replacement and she straight away said no and in a very rude tone. Happenned around 1340hrs on 17 Oct 2025. We came here to replace the strap because the staff at the Pasir Ris and Nex branches asked us to come to Somerset to get the steak replacement. However, the salesperson straight up said they don't sell and was very rude about it... Where are we supposed to get spare parts
Si Law
The only male staff on duty when I was there was rude and unhelpful. Seems his idea of customer service was to not serve anyone and to turn all potential customers or existing customers away. His attitude was exceptionally poor and I wonder why he chose to be in support with this kind of manners. I went to Concept, Sim Lim, 1 hr travel, bought a new watch!! If you dont plan to be helpful then please closed the expensive rental front at 313!!
Positive Reviews
Roanna P
I’d like to sincerely commend Joyce and Julie for their outstanding support during my recent visit. I came in unable to access the Play Store, and they spent 1.5 hours patiently troubleshooting the issue with me. Though my phone had been jailbroken and was difficult to fix, they were never judgemental. Instead, they showed remarkable patience, clarity, and kindness, explaining the technical challenges and were determined to help me find solutions — in fact, I left with more functionality than I had before. They answered all my questions patiently, understood my frustrations, and completely changed my mind about leaving Huawei. Their professionalism, empathy, and technical skill were truly impressive. I'm very thankful for them (:
Thusitha Kariyawasam
I recently visited the Huawei Store at 313 Somerset to check out a few watch collections. The staff were incredibly friendly, attending to me quickly and providing thorough information on the products. They made the entire experience seamless and enjoyable with their professionalism and knowledge. Highly recommend for anyone looking to explore Huawei’s products!
Chew Lay Ling
I paid a visit yesterday to check out the Huawei Fit 4 Pro smart watch. I needed to see the actual gadget and understnad better how it will work with my android phone. The lady at the store was proactive and came to introduce the gadget and shared much needed information on how to sync it and how to make it work with my phone. I made a decision to get one after the positive experience with the lady who assisted me. I went on to check out their range of phones. I have gained some new understanding of their products and their quality ! Truly. I see myself coming back to Huawei and getting a new phone once my current is due to be replaced. I may see myself seeking help with my new smart watch, but I am sure the help given will only make me enjoy the gadget even more. Thank you Huawei@ 313
Brice Ong
I am deeply impressed by the outstanding customer service provided by Mr. Terence Thien and Ms. SAF (a Malay lady) during my visit to the Huawei Service & Experience Centre today. Their professionalism and dedication truly made my experience exceptional. Additionally, I would like to commend Mr. Daniel, an experienced sales representative, for sharing his valuable knowledge with me. His insights have given me even greater confidence in Huawei products. Two thumbs up to all the individuals mentioned! Thank you so much for your excellent service.
tengnp
I'm a senior who had just bought a Huawei Band 9 for my wife in June 2025. The Huawei was selected specifically for its compatability with Singapore's HPB 365 app. Unfortunately, we faced difficulties syncing the Huawei Health App to the HPB 365 app. So we turned to Huawei Showroom outlet at 313 Somerset in Orchard Road. Unfortunately, the tech support team were not in attendance on the day and we had just been disappinted earlier when we visited the Westgate outlet which was closed for renovation. Desperate, we turned to the staff in attendance. Her name is Ms Happiness. What a delight she was! Although not in the tech support team, she helped us through the entire process to set up my wife's watch and app over nearly half an hour, working around our mess-ups - all the time beaming and patient. WHAT AN AMAZING & REFRESHING EXPERIENCE. THANK YOU HAPPINESS! HUAWEI, you have a Jem!
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