M C K
Visited the store with my daughter to finally get a backpack she’s been eyeing for ages. We were the only customers but there was no greeting, no smile, no offer of assistance just silence. The staff didn’t seem interested in engaging, explaining product differences or even acknowledging that we were there of most basic greeting you would expect to hear. He didn’t add anything to the experience except restocking shelves. What exactly is the point of shopping in-store anymore? Isn’t the value of retail supposed to come from human interaction being able to ask questions, get product recommendations and enjoy a more personal experience? (Especially there is no other customers and dead quite and free ?) If staff aren’t offering any of that, how is this different from online shopping? When I asked if I could receive a receipt without sharing my personal email address, I got a curt, reply “screenshot.” Sure but let me make a point of asking - There has to have an alternative option for customers other than surrender their email address. At least with online stores, the experience is fast, efficient, and you don’t leave feeling invisible after all.
