Cow Play Cow Moo

The one and only cashier on break at peak hour. No one could change our cards (new system) for us. Says to wait for an hr. (On a seperate day) They won't allow to authorise someone else to do the change of card. When it states here a photo ID of the person is required. When I showed the person at suntec, they said "spouse are two seperate person. You cannot show me his ID" Thankfully, the part timer was very helpful and tried to ask the other staff for help The cashier was serving us half way (asking us questions/sorting our card out) and she suddenly went on to serve another customer. She said "no choice, lucky draw is priority"

Thanks to Nicholas, claw machine staff or good service and patience in assisting with the claw machine. Thanks Ms SG, counter cashier for good explanation as I'm a "high roller", she ensure that I have understood which top up and promotion , lucky draw, points redemption etc. really appreciate the assistance from them. However, I would like to point out is that the claw machine is really hard to get it. I don't feel like there's any "guaranteed claw chance" 保夹, I've spent almost $100 on a single blinbox claw machine and it's to no avail. None of the box I can manage to claw it... Management should look into this. While I enjoy the thrills and dopamine flows like roller coaster 🎢 but many claw machines really feel like a scam for money. I have played in other arcade brands like the one in hougang mall, if the customer cannot get a single plushie/ blindbox, just inform the staff and they will ask which one is your favourite, but it's limited choice, can get a complimentary one to ensure there is no disappoinment among the customers. Next time, I'll just buy the real blindbox like Labubu , Crybaby at Popmart instead in future...

Today, on 18 December 2025, I visited CPCM at Somerset, where a lucky draw event for Gold members and above was being held. Unfortunately, the experience was extremely disappointing. The operator, Fiona (approximately in her 50s), appeared visibly frustrated when I requested to participate in the lucky draw. She showed clear reluctance to assist and expressed her irritation through audible sighs and unfriendly facial expressions while entering my IC and card number into the system. If staff are unwilling to assist customers during promotional events, then management should reconsider organizing such activities. Based on repeated experiences, many CPCM outlets seem to employ staff with poor attitudes and unprofessional conduct, which reflects badly on the company. Once I finish using my remaining tokens and tickets, I will no longer support this establishment. I would also strongly advise others not to visit, as such negative encounters can easily ruin one’s day.

Used to be my favorite arcade years ago but disappointed to find out that they’ve now gated many machines to members only by gluing the coin slots up. Some of the machines also had issues where you put in a token and it doesn’t register, yet you can’t eject the token you’ve just put in. The ultimate disappointment was finding out that you’d need to have a membership to count the tickets at the automated ticket counting machines. Should’ve been made clear at the token machines imo or just completely remove the non-member token option

Horrible!! Worst arcade ever and super noisy! There are many types of coins, medals, card to buy with no explanation. Ended up buying coins but cannot use at 80% of games, should have just used all card to avoid people confusion and waste of money!! At the end spend money for nothing