Sheryl Chong
I’d like to share some honest feedback from my visit today. I felt quite uncomfortable with how Miya (clinic manager) handled the conversation regarding the package price that was first offered to me during my initial visit. It was offered to me directly by the doctor — I did not ask for any special price — but today, Miya kept questioning it and implied that another staff had given it to me rather than the doctor (still say she want to go check it out which staff gave me this price) and even emphasized to me that she is the manager using a dismissive tone. She also kept repeating how low the price was and that prices might increase soon. This was totally unnecessary as I already decided to sign the package and the way it was said came across as condescending, and it made me feel like I was being looked down on, which really affected my experience. On top of that, Miya came in and out of the treatment room multiple times, disrupting what should have been a peaceful and private session. It felt more like a sales pitch than a treatment, and I found that very unprofessional. When I asked questions relating to the package, again the way she replied sounded condescending. This is the kind of experience that I don’t want to have whenever I visited an aesthetic clinic. If my first visit there was treated like this, I would not have come for the 2nd treatment today. My first visit there last week with Dr Phua and the staff that served me (didn’t manage to get her name) was a pleasant one. I hope this feedback is taken seriously. I come for treatment, not to feel pressured or uncomfortable, and I truly hope future sessions can be more respectful and uninterrupted.
