spooky cookie
I recently did a pelvis ultrasound here on a weekday via referral. The process was smooth, the staff were pleasant, and although the wait was slightly long, the overall experience at the clinic was decent. However, I had a poor experience afterward when trying to clarify a billing issue via their WhatsApp. I was charged for both TA and TV ultrasounds, but only the TA was performed. Initially, reception insisted there was only one standard price for a "pelvis ultrasound." But when I pointed out that I had previously done a TA-only scan with them at a lower price, they changed their explanation. They then claimed the TV scan was omitted because it wasn’t necessary, but still charged for both since the referral mentioned both. This raises some ethical concerns. If a service is omitted, patients should be informed beforehand, especially if they’re still being charged for it. This gives them the chance to contact their referring doctor to revise the referral and avoid unnecessary charges. The WhatsApp response was also disappointing. The receptionist was defensive and kept changing the explanation. At one point, they said the charge couldn’t be adjusted because the sonographer had "confirmed" it, which is odd because I don't think financial decisions are made by the sonographer. I’m leaving this here as constructive feedback because I didn’t feel heard through their internal channels. The in-person experiences I've had were pretty ok, so I hope the clinic can improve customer service and transparency around billing moving forward.
