Esther K
I ordered a cake online, scheduled for pickup between 2:30-3:00 pm. When I arrived at 4:30 pm, the cake was not ready 😱. The staff asked me to return at 5:00 pm, but I couldn’t wait as I needed to be home by then, with my family eagerly waiting to celebrate my mom’s birthday. Somehow, my order was not processed. After explaining my situation, the staff asked me to wait for 10 minutes while they quickly prepared the cake. Despite the initial stress, they provided the number candles free of charge as a gesture of goodwill. However, the chocolate wordings could tell that they prepared it in a rush. Overall, it was a stressful experience. I love their cakes but I can no longer trust their online system.