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4.2 out of 5

28111 reviews

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Savon Savon Savon Savon

Philippine National Bank Singapore Main Branch

I visited the bank to reactivate my frozen account, do a withdrawal and to close it. The documentation required was humongous but the lady guiding me to complete the forms was patient despite my repeated errors. When I got to the transaction counter, I received good advice from the staff, including Johmel. This good support continued (virtually) for the next few weeks until the matters were resolved. This experience made me change my mind about closing the account and I've resumed actively using it. Thanks to the PNB Singapore staff for their professionalism!

Ayesha Lhove Ayesha Lhove

Philippine National Bank Singapore Main Branch

Most of the employees in this company have been quite rude. As fellow Filipinos, we expected to be treated with respect, but instead, we were made to feel like we were less than others. There seems to be a lack of courtesy, and even simple inquiries are dismissed or ignored. Working in a company does not give anyone the right to withhold information or treat others unfairly. Regardless of your position, every individual deserves to be treated with respect and kindness. We chose Philippine National Bank because we trusted your name and reputation. We hope that same loyalty and trust we give will be reflected in how your employees treat all customers—with dignity and professionalism. After all, we are all human beings.

Abby Gale Maddatu Abby Gale Maddatu

Philippine National Bank Singapore Main Branch

Very unhelpful! Customer service doesn't even deserve a 1 star. Nobody answers their company phone then when u get there in the Lucky Plaza branch,they cannot even help you. They will give u a piece of paper of contact number and email that are unreachable too. I called the branch in the Philippines and learned from them that the Lucky Plaza branch can actually assist me with my digital bank reset. Ridiculous! The head of PNB must do something about this or close your Singapore branch! Malalaki na ulo ng mga staff nyo! Or maybe its rooted from the management and they dont do anything about it!

Robson Lim Robson Lim

Philippine National Bank Singapore Main Branch

Counter service lady, KC, was extremely helpful and polite. She always wears a smile. Assisted me in EVERY STEP of the way. Especially with explaining how to fill the forms and how he accounts works I am most impressed with her professionalism.

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