Shop Reviews

Second time purchasing shampoo for our dog here. We love the product. I forgot to bring my member card, But the staff Melvin guided me so patiently and i was able to use e-card and got a good offer. Thank you

I just shopped at Pet Lovers centre at Centrepoint. In my 10+ years of shopping at this chain, this has the BEST staff. Jasper and Alex, thank you for your help! You might want to go train your colleagues in other outlets 🙂. …

It's a pretty small store. The aisles are really cramped and as a result there isn't that wide of a selection. We bought pee pads because our delivery hadn't reached and the prices were about 1.5-2x more than ordering online. They were quality pee pads but just price-y. We also got a "collar of shame" here - it was helpful to be able to see the collar to make sure it was the right size.

2025.10.14 (Tuesday) I walked passed and popped in at 12:38pm. The sales personnel was excellent. I was looking for cat food for my senior cat with CKD. Options are limited but he was patiently showing me the limited options. Kudos to him. It’s rare to see such levels of service these days.

I would like to give my compliments to Alex for his excellent customer service. My dog has been experiencing itchy skin for a few days and the shampoo he recommended has helped to mitigate this issue. I will definitely be returning to this store in the future ☺️

Good curation and collection of treats for pets.

Had the same experience as some of the earlier reviews. Came here last night before 7.30pm, got the sign that says be back at 8pm. Came again today around 12.30pm, got the sign again that says back at 1.10pm. Tried calling earlier around 12.15pm earlier but to no avail. Suggest to amend your trading hours online that includes meal hours.

i went to pet lovers at centrepoint a few days ago and was served by your staff named Jasper. His service was one of the great, had a great shopping experience there. KEEP IT UP

Dear management, What is the point of investing in a phone to keep in the store when it is not even being utilized? The closing time specified on Google is 9.30pm, however, I got there at 9.15pm and they tell me they are closed.? I work in retail, and my store closes at 9.30 as advertised SO WE CLOSE AT 9.30. It is 9.26pm as I am writing now. I am extremely disappointed in the accommodation of your store. Please handle the situation better as other reviews are saying the same thing.

The opening hour cannot be trusted. Went there purposely at 2.30pm after my lunch and noticed that the staff is on lunch break until 3pm. Walked around nearby and went again around 2.45pm. The staff lady was there in front of the shop, saying that “no sir, now it is lunch break”. If there is an official lunch break, please reflect on the website. Similar reviews have been given below. I had no issue with other branches at all.