Shop Reviews

They do a one size fits all approach. I have been doing my nails for over 10 years. I came in with a thicker application - which I know works for me and I asked them for the same. They did my nails thinner than paper. Then pressured me to take up a package. I managed to refuse the package despite the very strong pressure. If you need your nails done a certain way they simply don’t listen. It was incredibly expensive also. They quote prices excluding GST which was already exorbitant, and then they hit you with the price including GST. I only went there because it was Christmas and I forgot to book my regular place in time.. it cost almost $250 for an express gel mani and classic pedi. Really expensive for a job badly done. Won’t be going back there, that’s for sure.

The spa seems lovely and the ladies service is great. BUT. Big warning, they HARD SELL like crazy, pressuring you into buying packages. After being so flustered I got suckered into buying a package. They breeze over the small print with you. only to find out that if you can't use your package balance to pay for services 10 days before Xmas and CNY. So basically their most loyal customers, the ones who come all year round, cannot use their packages in the peak season. It's shocking. I asked for a refund on my package, but of course no refunds.

TL;DR -- hidden charges, not listening to customer's requests, sales pressure. Wanted to try this because it was so empty and I found out why it's empty. I had asked for the price of the service I wanted (express mani) in advance. Only when I got there and had sat down to start my service did they inform me of extra hidden charges. I asked for a round shape to protect my nail beds but the nail tech insisted on an almond shape because "it looks better". Also I was repeatedly asked if I wanted a gel manicure instead and I had to say no, no, no. The job itself was okay but I've had better at other salons which cost less. Overall a bad experience, will not return.

Warning: Avoid this nail salon! I initially visited to remove my gel nails and was convinced to purchase a membership package with promises of free removal, cut, and shape. However, every subsequent visit to different branches resulted in unpleasant experiences. The pricing is unreasonable, with additional charges for services like removal ($35) and gel nail colors (up to $88 extra for cat eye). The service is also subpar, with rushed nail technicians who don't prioritize customer comfort. As a member, I expected better treatment and more inclusive services. Instead, I feel like I'm being nickel-and-dimed for every little thing. The value for money is poor, and I'm regretting my purchase. Don’t waste your hardworking money here.

I've consistently had a great experience with the service here! The team always delivers a warm welcome, and the atmosphere is clean, calm, and relaxing — exactly what you'd want from a nail salon. The nail technicians (Pei Pei & Alice, but really all of them!) are professional, gentle, and clearly skilled. I've been returning for my usual gel mani/pedi fix and the team has been on point with meeting the expectations of my requests. They do a great job. I especially appreciate how hygienic everything is — tools are sanitised, and single-use items were used when necessary. The whole experience feels very safe and comfortable. Overall, I usually leave feeling pampered and refreshed. Highly recommend Pixie Nails if you're in the Orchard area and looking for quality service in a lovely setting!

My girlfriend brought me here to do pedicure, to remove dead skin. This is my first time and its a good experience. Service is good. Staff are friendly and attentive👍👍👍 Will come again …

Had to unwillingly give a star review, when it deserves negative stars. I went in after a long day at work, thinking that it would be a relaxing time, just a simple manicure and pedicure spa. During the session, the manicurist kept suggesting, at the same time automatically performing the add-on services without me actually agreeing to it first. I was dumbfounded when I got the bill. Which ridiculously came up to be $848. This brings shocked to me. The manicurists did not leave me alone at all during the session, repeatedly hard selling me their packages even I have decline it several times. Such a terrible experience in this salon and will NEVER return or recommend to anyone.

I’ve been going to different outlets for the past three years, and this is the first time I’ve had such a disappointing experience. I booked a Classic Mani and Classic Pedi at the Wheelock outlet and was told the prices were $49 and $59. I agreed, assuming these were the usual rates. Only later did I realise the standard prices are $29 and $39. The staff had added a $10 “salt” charge to each service without informing me, and even put the salt into the water without explaining that it was a paid add-on. When I questioned it, they immediately showed a video of me agreeing to the higher prices — but the issue is the lack of transparency. Agreeing to a price means nothing if the add-ons were never explained in the first place. This is really about principle. I’ve never encountered this practice at any of their other outlets. Very disappointing experience at Wheelock, and I hope they address this.

Highly recommended Gin. She never fails to deliver an awesome haircut, making me look younger and also love the colours she did for my hair that still stays fresh and bright after 3months.

I had on and off itchy scalp for the past months and finally decided to inquire and do a first time trial scalp check and treatment. I have been going back to them since then. I also purchased some of their products and its working well on me. Treatment and products is a bit pricey but i think it’s worth it. Ms Shirley and the staff are really nice and accommodating.