Shop Reviews

Enjoyed my facial here with Vivian, she's very knowledgeable and also provided advice based on customer's needs

My therapist Vivian is very friendly and skillful. She will recommend only the services she feels I need and not pushy at all. Enjoys the facial experience here every month.

I have a great loyalty and positive experience with Jet Concept - Wheelock outlet. Staying with a facial clinic for 17 years speaks volumes about their service quality and customer care. It's wonderful that I really appreciate their approach of no hard selling and find their services effective, and products are suitable for my skin type. Vivian and Celeste have made a significant impact on my experience there. Finding a clinic that meets my needs so well is definitely something to value. Highly recommended!

First time in Singapore and Pixie Nail Orchard road. At the frontdoor we agreed that the price for manicure/pedicure would be 150SGD. But at the end I needed to pay 365,62SGD. I did not agree but they were very agressive and said to me that it was due to a nail problem and gel that they used. Sorry but even in Belgium 241,36€ is a lot of money to do your nails. I will never come here and also heard during the treatment of another client they tried to do the same. Be very carefull and do not agree with what they offer. A price is fixed accept if you changed your mind. I was not happy with the service and even at the end I needed to pay Service taxe extra 😡

Update: I reached out to Pixie Nail Spa via their online form and they offered to help redo my nails. I went through the trouble of going back and they fixed only the chipped and lifting nails. So the colors on my nails are now all at different grown out lengths. Looks pretty bad. The staff said they are only required to fix the defective nails. Anyways this was a few days ago and the redone nails are lifting and chipping again. ORIGINAL: My usual nail place is the Buff’d Nail Spa outlet within the Pixie Group. I gave Wheelock outlet a chance because it was nearby and it was a HUGE mistake. I had my gel mani done on 19 June and by 23 June so many areas were already lifting + one chip has surfaced. The mani was very brashly done and they obviously did not take the time or effort to properly prep the nail before applying color. Do not waste your money or package sessions here….

Please do not use the services here. Or any pixie nails outlet. They will pressure customers to pay additional for nail colour even when you have an all inclusive package. When asked which colour then is in the all inclusive gelish package, they replied all colours need to top up because they are using better quality polish. So I sat in that case I can’t continue my package bcos that’s not what I pay for? So please do a refund on my package! Then they say it’s ok they will not charge. This is ridiculous. Every visit in any Pixie outlet is a stressful one as they will pressure the customer to sign on more packages or pressure tactic to top up pay more for services you dun need. Please do not use the services here unless you want to end up paying a lot more

Would not ever return to this branch at Wheelock or Novena; but bought a package so no choice to find their other outlets. The girls all speak in Vietnamese loudly so it makes me feel horrible when I am pushed to buy more package or any add-ons. Tried the one (Quoosh) at Wisma and it's actually better in regards to finally not being pushed to buy more EVERY FREAKING VISIT. It has been stressful to think about returning to finish my gelish pedi package (which yes, I still have to top up $10 each time bc of the polish choice). After reading previous reviews, I will now negotiate for no-top-up bc of the package bought. I will never buy a package from Pixie chain ever again.

Alice and Pei Pei were incredibly friendly and professional, making me feel comfortable right away. They took the time to discuss my preferences and suggested treatments that suited my needs. The technicians were skilled and gentle, ensuring that every aspect of the service was enjoyable. Overall, offers excellent services in a relaxing environment beautiful view.

I’m usually a really picky person who loves to nitpick every little detail! But I absolutely love Pei Pei’s skill 🤩 She very professional and meticulous. Every time I go to her for nails, eyelash extensions or eyebrow embroidery, she’s always so friendly and funny, constantly making me laugh and feel completely relaxed 😆😆😆 The whole process never feels stiff or stressful.I always leave feeling happy and beautiful!

If I could give negative stars I would. Horrible experience EVERY TIME I COME. There is always some excuse as to why you cannot utilize your package . Today with $196 in my package and no one in the shop I’m told I cannot use my package because it falls within 10 days before Christmas and therefore according to fine print cannot be used. I have faced attempted upselling whenever I actually do get to use my package. I would advise anyone looking for prompt, professional service to stay away.