38+ Premium Malls - Explore All

Shop Reviews

See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

Filter Reviews

Clear

rocky Info rocky Info

Absolute nightmare. I have been using Christie's exclusively for decades. The treatment I received defies belief. I have had wonderful experiences in New York & London. This group is either completely ignorant of the firms traditions or, something worse. Stay as far away from this painting department as possible. This probably means the Hong Kong office too. If you like heartburn and furious clients ignore my warning.

Vanessa Cheong Vanessa Cheong

Really disappointed in Christie’s organization of events. No coherent planning or much thought given to any event logistics at all - this includes the genius act of sending to members a link to a sold-out event already sent to the public many hours before. Christie’s is only interested in self-promotion to media.

Vannesa S Vannesa S

The most horrible experience you can get at a retail brand store. Was serviced by a sales rep name Celine. It felt like I was buying undergarments from a wet market. She was rude and doesn't know the products well. She got confused with the bra sizes and left out things I wanted to try. I bought 4 bras and supposedly 4 matching underwear among other things. When I got home, I realised there were missing underwear. Called the store to verify and Rebecca assisted me in arranging for it to be picked up at another store near me. A few days later, I realised that I might have been charged for another model that was more expensive than the one I had on hand. Called the store again to verify only having to spend an excruciating half hour debating with another sales rep Rachelle on how they didn't make any mistakes and couldn't even differentiate the products I purchased base off the receipt. Requested for Rebecca to sort out and she called me even though she was on her day off. In less than 5 minutes, the matter was clarified and I was indeed overcharged for the wrong item. Rebecca arranged for another pick up and item offset at another store. I have bought Calvin Klein in many countries and this is the first time I have experienced such atrocious customer service. Please avoid going to the Wheelock branch unless you're serviced by Rebecca.

Wee Yan Ling Wee Yan Ling

Staff Melanie was very attentive to my requests and very friendly and accommodating. Really helped to enhance my overall experience shopping here 👍🏻👍🏻 …

Lovell Quan Lovell Quan

Ok. Nothing to complain. Also, the selection is a bit small so didn’t get anything in the end. Maybe next time.

pat pat pat pat

So thankful for Fiona from Wheelock. She was very helpful and went out of her way to order a product that was out of stock for me to collect another day, instead of simply telling me they were unavailable. Really appreciated it since i was looking for it the whole night.

Meng Foo Choo Meng Foo Choo

The display is amazing, colorful underwear on transparent mannequin. One can see the inside and the outside and scrutinise every detail.

Share Your Experience

Visit any shop page to leave a review and share your experience with other shoppers.

Browse Shops