See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
chonghuey gan
First time visiting this shop, the sales executive Nicole and Alton were super friendly! I went in just to view a bag and walked out with two! They took time to show and explain the details to me. Excellent service! Special thanks to Ivy from Eco Ring for her great service too!!
Jo marsbar
Hi, have gotten a Vintage Hermes’ Kelly 28 in box leather 2 years ago. Was told by a sales stuff that the bag wasn’t suitable for myself after purchased. I personally think it is very unprofessional and unnecessary of her to say Hermès kelly 28 is not something you are “suitable” or “unsuitable” for. It’s a style preference, not a judgment of your body, age, or lifestyle. Instead of commenting on that maybe she could try … 28 is one of the most versatile sizes, practical, and widely loved. Many people deliberately choose 28 because it’s balanced, not flashy. Lastly, sales associates do not get to decide what suits the customers. Their role is to advise, not to undermine or personal bias or even poor communication training. 5 star for bags ❤️
Mimi Goh
Had an excellent time shopping at LUX.R. They have an outstanding collection of beautiful bags on display. They are highly trustworthy, and you can be sure to walk out with an authentic, gorgeous bag of your choice. Their service is top-notch, and I was very happy to be served by Alton who was very hospitable, polite, sweet and kind. I strongly recommend buying from them.
dumbasadream
Amazing selections and great customer service. The staff has acquainted taste and knows what the customer like.
Eu Chua
Arrived at the store at 11AM and saw some bags to be listed today. Asked the store attendant (more senior looking lady with spectacles) if i could take a look at one of the bags but was told to come back at 12PM instead, while allowing another customer l to film and touch those bags freely. Unsure the reason behind the double standard, but I felt discriminated against
itscarmenstory
Enjoyed the whole shopping experience from the moment of entering the store, Veron is very professional, knowledgeable and kind in addressing all my questions💖💖💖 her colleague Jean is also very helpful. Thanks for a lovely session @ Lux.R will recommend to everyone looking for luxury bags to visit✅ …
Ashleigh Young
I have bought several bags here. Fair pricing, patient sales reps. Knowledgeable and helpful
Ng Xiang Jing
Got my B35 Noir Palladium from them and they are very professional and patient. I like that they make all customers wear plastic gloves and take care of the bags.
Arbaah Abidin
It’s my first purchase with Lux.R and I must say I’m very pleased. It was a fuss free transaction and fast delivery. Item was well packed and came in great condition as advertised. An overall awesome experience and I will definitely return for my next purchase! Well done Lux.R team 👏👏👏 …
Cassandra Low
Veronn Wee is very nice and attentive. Will purchase from her again.
Visit any shop page to leave a review and share your experience with other shoppers.
Browse Shops