Shop Reviews

Turned upside down in 3 hours. I have to admit that I am not the biggest fan of media interviews or interviews of any kind. And previous trainings have proven that I am not made for the media. Or? Well - Lisa has proven me wrong. In about three hours she turned my entire behavior in front of a camera around. From being hyper nervous, not being able to connect with the camera or the interviewer to not being able to deliver a message that stick with the audience. You name it! I was a mess (I have proof of it). By explaining the impact that a good interview can have and providing tools on how to deal with an interview situation - she made it possible for me to handle interviews more eloquently. Her passion to help her clients and the empathy shown during the training made it easy to process and comprehend the contents of the training. I believe one of the major advantages I saw compared to other trainings is that there was no hint of patronizing behavior but full understanding that not everyone is comfortable in the limelight. The entire team (camera, light and make-up) where very comforting - but at the same time "brutally" honest without doing too much damage to my ego. I would recommend Lisa for anyone who has to deal with media (be it newbies or people that need a bit of a refreshment course). Feel free to contact me (Lisa has my contact details) if you need further elaboration. Thank you very much Lisa Oake!

Dear Lisa, I had a great time at your media training session. Thank you so much for an enriching and mind opening experience into the world of media .

Professional and personable, Lisa knows how to critique and guide with efficiency and heart. Absolute pleasure each time we meet!

The staff is very patient and forthcoming. Shoutout to Victoria for to taking the time to through the entire glasses portfolio with me. She helped me pick the glasses that I like the most and also made sure my prescription is 100% correct.

Great and speedy service, taking the time to ensure all is good! I’ve been to several shops before I found this one and this was definitely the one with best experience! Thanks a lot KB!

my family and I have consulted Mr Chew for over 10 years and he is always professional, skilled and friendly. I highly recommend him for his great service !

After getting the glasses I realise the lens needs rectification. The process of rectification took more then 10 days without news of collection. Service is good here but I'll say the waiting time is way too long.

Had made an appointment with a Mr Chew for a comprehensive eye check and had to reschedule the timing again as he was supposedly not around during the initial appointment date. Was recommended by the staff at W Optics to better manage my double vision (diplopia). On arrival, service was great and was greeted warmly by the staff. However, I was taken aback when I was told that I will be assessed by another optometrist (Tara), who is fantastic by the way. It was not what I was counselled on previously at W Optics who said that I will be assessed by Mr Chew and again informed by Videre's staff during the reschedulement. Nevertheless, I went ahead with an open mind. Spent 2 hours having my eyes dutifully assessed by Tara, had no issues at all with her. Only noticed that they were also waiting for Mr Chew to return from someplace to complete the session. It took another 5-10minutes of waiting past the 1.5h mark of the session before he arrived. Tara had to discuss her findings with him separately upon his return as he was the only Senior optometrist qualified to diagnose my condition. He then had her return to check on a couple more things before coming over to check on my eyes again. During his assessment, it felt like he was hastening the end of review and wasn't very invested in the consult. It also didn't feel like he was valuing my time as a client as he had rocked up late to a timing that I accomodating for him, and palmed off the conclusion of the session with Tara before promptly walking out of the store thereafter, which definitely didn't seem professional at all. I didn't feel like my questions were fully answered and wasn't given full assurance on his findings, until I had to ask Tara again - which she was able to provide professionally and assuringly with such empathy. To conclude, my qualms about this visit was the experience I had from Mr Chew that struck a strong chord with me - namely the apparent lack of punctuality, overall professionalism and seemingly lack of investment in the consult. I can only say that the overall satisfaction I got from my 2 hour long assessment and visit was saved by Tara who did an excellent job explaining and summarising her findings to me. Would definitely return again if I need fitting for regular glasses and be served by Tara again.

I have been a long time customer of Mr Chew Wai Keong (Senior Optometrist at Videre Centrepoint) since I was in primary school. I got my first OK lens to correct myopia and astigmatism when I was 14, and am still happily using it today. At that time, my parents decided on OK lens for me because I played a lot of sports, and wanted a solution that could stabilise my vision from deteriorating further. I can confidently say that my myopia and astig did not worsen in the 18 years since I started using OK lens. I’ve also never experienced any issues relating to the lens. Due to the nature of my job, I spend a lot of time in dry aircon environments in front of screens. My eyes tend to be dry as a result. I had mistaken dry eyes for tired eyes (I’ve been told dry eyes are often overlooked). As always, Mr Chew was thorough and used specialised machines to assess the extent of my dryness. He then offered very practical solutions to effectively address the dryness. My experience with Mr Chew and his team has been consistently very positive. He is always thorough in his checks and also in explanations. I’ve never been pushed into buying unnecessary products nor services. I would highly recommend Videre Centrepoint to everyone seeking OK lens and solutions for dry eyes.

I have worn Ortho-k night lenses for over 10 years now and my degree has barely increased. My eyesight is now stabilised and I am super happy with the results. Mr Chew has taught me how to maintain and wear my lens and was very professional and patient. I would strongly recommend ortho-k for anyone who wants to stabilise their eyesight! It is easy and convenient:)