CHANEL Beauty Boutique operates at ION Orchard B2-42/43 (Monday-Sunday 10am-10pm, contact: +65 800 321 1500), showcasing the French luxury house's complete fragrance, makeup, and skincare collections across two distinct retail spaces. The boutique combines the CHANEL Beauty Studio, a bright, sleek, futuristic space dedicated to makeup-related products, with a separate area featuring gold, white, and black interiors dedicated to the maison's skincare range.
The Beauty Studio provides an experiential journey through CHANEL's makeup universe, while a complementary 15-minute skincare service enables customers to master massage techniques enhancing their CHANEL skincare rituals. Product offerings span Fragrance, Makeup, Skincare, and Les Exclusifs de CHANEL, with trained beauty advisors delivering personalized consultations on product selection and application techniques across the brand's renowned collections.
The CHANEL PRIVÉ at ION Orchard offers exclusive advanced skincare treatments combining cryotherapy, radiofrequency, and microcurrent technologies for customers seeking professional facial services beyond retail product purchases. The ION location serves as one of CHANEL's Singapore beauty presences within the city's luxury cosmetics retail corridor, positioning the French maison alongside other prestige beauty brands serving Singapore's high-end skincare and makeup customer base through immersive retail experiences.
800 321 1500
Orchard Road
Operating Hours
Closing Soon
Closes in 34m
Monday
10 am–9 pm
Tuesday
10 am–9 pm
Wednesday
10 am–9 pm
Friday
10 am–9 pm
Saturday
(Today)
10 am–9 pm
Sunday
10 am–9 pm
Menu information is not available at this time.
Photo Gallery
Chanel Beauty Boutique storefront with a mannequin displaying a stylish outfit.
A cup of chamomile tea served on a wooden tray with Chanel beauty products in the background.
The elegant Chanel Beauty Boutique storefront featuring iconic branding and captivating product displays.
A Chanel shopping bag with a ribbon tied around the handles, in front of a display.
Chanel Beauty Boutique under construction with 'Opening Soon' signage.
Modern skyscrapers with traditional Asian-inspired roofs under a blue sky with clouds.
Chanel Beauty Boutique and Louis Vuitton stores illuminated at night with floral displays.
People on escalators under a colorful, illuminated ceiling in a modern shopping mall.
A retail display featuring luxury handbags and shoes with a celestial-themed backdrop of planets.
A display of various Chanel lipsticks and glosses, categorized by finish.
The elegant Chanel Beauty Boutique entrance features a striking N°5 perfume advertisement and a display of luxury products.
A bottle and box of Chanel Chance Eau Tendre Eau de Toilette.
Luxury fashion boutiques illuminated at night, featuring Louis Vuitton, Tiffany & Co., and Dolce & Gabbana.
The entrance of the TANGS department store with people walking by.
Chanel Beauty Boutique interior showcasing 'Les Exclusifs de Chanel' fragrances on display.
Chanel Beauty Boutique display featuring Bleu de Chanel fragrances and skincare products.
A couple stands on a sidewalk at night in front of the illuminated Shaw House building.
A display of Chanel N°5 perfume bottles and other beauty products on shelves.
A display of various Chanel perfumes and beauty products on illuminated shelves.
A bright red pillar stands in a modern hallway with advertisements on the walls.
A person holds a Chanel shopping bag with a white ribbon tied around the handles.
A woman stands in front of a building with traditional Asian-inspired architecture and a large advertisement.
A panoramic view of a city skyline with numerous buildings and greenery under a hazy sky.
A hand holds a Chanel makeup brush with makeup sponges in the background.
Chanel N°5 beauty products elegantly packaged in a gift box with branded tissue paper.
The exterior of a Chanel Beauty Boutique with large displays showcasing perfume.
A hand holds a white Chanel shopping bag with black handles and ribbon.
Interior view of a Chanel Beauty Boutique showcasing makeup and skincare products.
A display of Chanel perfumes and beauty products in a well-lit boutique.
A person holding a Chanel bag and shopping bag in front of Chanel beauty products.
A busy street scene in front of a modern shopping mall with escalators and people walking.
The entrance of TANGS department store decorated with a festive green wall featuring the words 'LOVE ONE ANOTHER'.
Display of ties and belts in a retail store.
Interior view of a luggage and backpack store with various travel bags and suitcases on display.
Two people walk down a street at night, carrying shopping bags.
A festive winter display with white reindeer statues and sparkling lights.
Interior view of a brightly lit retail store with shelves stocked with baby products and toys.
Interior view of a retail store displaying home goods, including pillows, stools, and decorative items.
Interior view of a beauty boutique with various cosmetic brands and displays.
Interior view of a multi-level shopping mall with various retail stores visible.
A festive Christmas tree with blue and silver ornaments stands next to Star Wars stormtrooper figures.
Interior of a modern furniture store with beds, desks, and shelving on display.
A brightly lit children's furniture store with bunk beds and playful seating.
A retail display of men's accessories including belts, wallets, ties, and watches.
A large, decorated Christmas tree with purple lights and stars in a shopping mall.
Interior view of a department store with home goods and promotional displays.
Stormtrooper figures line a walkway with colorful lights and people passing by.
Two children playing with colorful building blocks on a mat in a retail store.
Interior view of a multi-level shopping mall with escalators and reflective gold ceilings.
Interior view of a CHANEL Beauty Boutique showcasing handbags, wallets, and accessories.
Interior of a beauty boutique with various cosmetic brands displayed.
A display of vibrant blue and pink suitcases with textured exteriors and yellow accents.
A brightly lit room showcasing children's bedroom furniture, including bunk beds and themed seating.
The elegant entrance of a Chanel Beauty Boutique with its signature signage and displays.
Interior view of a retail store displaying clothing and accessories on racks and shelves.
A building facade decorated with Star Wars characters and movie promotion.
Interior view of a home goods store with bedding, flowers, and decorative items.
Children playing with colorful building blocks and toy trains on play mats.
Metro online service is extremely bad. Seems I’m not the only one who came across such case.
Ordered Dyson vacuum on Black Friday. The earliest delivery date is next Friday!... This is ok since you’re not pro on ecommerce. However, they never delivered on the agreed date!!! No customer service hotline! No tracking no.!
When I called department store hotline, there was nobody answered! There is only 1 email address in their website. Emailed them! No reply either!
Then I received a call on sat dinner time saying metro delivery. Please lah, you deliver on 7.30pm on sat evening. Do you expect all buyers will wait for your parcel during dinner time at home! Then the courier said need to reschedule! Metro neither provides customer service hotline Nor email service, then how to reschedule!!!
Until now 2 weeks passed. I haven’t received anything! No wonder metro website dare not activate user review! And from reading other buyers review, I found I’m not the only one!
Lucky metro was formed in 1973, they will die within a year if keep providing such bad service in ecommerce era!
Christine Lee
Senior staff told junior staff in a brash (as if the customer did not know better) tone that birthday month 20% given to Metrocard members could not be applied to items already on sale.
Nguyen Herry
I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer.
When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected.
Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look.
I will definitely think twice before visiting this location again.
I had a very disappointing experience at Chanel Beauty Boutique Orchard. The staff were extremely unprofessional and had a terrible attitude. From the moment I walked in, they looked at me with disinterest and made no effort to greet or assist me. It felt like they were judging me based on my appearance and assuming I wasn’t a serious customer.
When I asked about certain products, their responses were cold and dismissive, as if I was bothering them. There was no smile, no product explanation, and absolutely no warmth in their service. I felt completely unwelcome and disrespected.
Luxury brands like Chanel are expected to uphold a high standard of customer service, but this store clearly fails to meet that. I left the store feeling frustrated and disappointed. I hope the management takes this feedback seriously and trains their staff to treat every customer with respect and professionalism, regardless of how they look.
I will definitely think twice before visiting this location again.
Xiao Ding Gao
I agree with many other reviews here regarding customer service and encountered the same experience - being STOPPED by hand ✋ to ask questions, this is pretty rude. Also same experience that a staff asked me to look myself first and she will attend to me later. Then the later became never. Maybe I didn’t dress pretty that day, and looked like I don’t want to buy? Of course I couldn’t buy anything without proper attendance from the staffs.
While I was looking and trying all the different cosmetics, there was a male staff standing there looked at me but didn’t offer any help. A simple question of “do you need any help?” would do wonders that time. This was not the first time I had such experience with Chanel. And it was only with Chanel, that I felt like not buying anything because of terrible experience.
Lynn Tan
To be honest the sales people in Orchard Ion Chanel beauty don’t deserve even a star. It’s there simply because it’s a google requirement.
My friend and I head down during lunch hour yesterday, wanted to redeem a sample of Chanel fragrance. A lady in heavy makeup said we will be attended to by another colleague. While waiting, I can see that she was attending to 2 westerners enthusiastically but they did not request to buy anything, how busy can you be seriously? After waiting for more than 5 mins, we approached another male sales associate at the counter, he is more polite than the lady but he also told us they are busy and another colleague will attend to us. I am appalled this is the kind of service we offered in Singapore and Ion is one of our most well-known malls here. For the entire shop to behave in this way, it must be a top down direction. SG Chanel Beauty, I don’t know what is your requirement when it comes to hiring, but if teaching your staff to pick and choose customers is your strategy, I hope you know how outdated and stupid it is.
Positive Reviews
Jankel Friedman
We only had limited time to visit here as we were between flights, but found it to be as good as any we've visited and supported. Great and helpful staff in an exceptionally clean and modern mall setting.
sarah adlina
I visited the store on Saturday, 26th July 2025 around 7pm and was served by Yaya. Her customer service was excellent! She was knowledgeable, attentive, and really took the time to understand my needs before recommending suitable products. I appreciated how she wasn’t pushy at all and instead focused on what would work best for me. Thank you, Yaya, for the great service!
Josh T
End of their lease for them in 2019, soon to be taken over by Decathlon. Good place to get some bargains. They had a good range of bedding, toys and especially household products and kitchenware. Friendly staff, and a comfortable environment to shop in. Prices were sometimes not the best but the products were of good quality, especially their housebrands. They are having a good clearance sale now
alison koh
Very good service and not crowded, unlike other popular malls. There is almost always a storewide 20% sale (including cosmetics dept) on weekends if you are a member. Very good deals. Centrepoint branch has an extensive household and kitchenware department.
Sonia Tandon
This was first time at this outlet of metro. But the customer experience here is going to make me come back soon. The staff is friendly and helpful. The variety is huge in every section. I would rate it above the Paragon outlet. Would definitely come back for shopping here more often 👍 …
