JJ Goh
Bought a box of Ural eff granule, came home and found only 21 sachets in it instead of a full box of 28 sachets. Called the store but nobody picked up .
Welcia
1 / 9
Main Image
Image 2
Image 3
Image 4
Image 5
Image 6
Image 7
Image 8
Image 9
Welcia operates at Floor B2, Takashimaya Shopping Centre, as a Japanese drugstore retailing health products, cosmetics, skincare, and daily necessities. The store carries Japanese beauty brands, vitamins, personal care items, snacks, and household goods. Welcia represents Japan's drugstore format bringing extensive product selection and affordable pricing.
The store appeals to customers seeking Japanese products and shoppers preferring drugstore formats over department store cosmetics counters. Welcia stocks brands popular in Japan but less available in Singapore standard retail. The layout emphasizes self-service browsing with products organized by category. Welcia serves Japanese expatriates wanting familiar products and local consumers interested in Japanese beauty and health items. Pricing generally undercuts department store counters while maintaining quality. The Takashimaya location introduces Japanese drugstore convenience to Orchard shopping district, competing with conventional pharmacies through broader product range and Japanese merchandise focus.
The store appeals to customers seeking Japanese products and shoppers preferring drugstore formats over department store cosmetics counters. Welcia stocks brands popular in Japan but less available in Singapore standard retail. The layout emphasizes self-service browsing with products organized by category. Welcia serves Japanese expatriates wanting familiar products and local consumers interested in Japanese beauty and health items. Pricing generally undercuts department store counters while maintaining quality. The Takashimaya location introduces Japanese drugstore convenience to Orchard shopping district, competing with conventional pharmacies through broader product range and Japanese merchandise focus.
6257 6629
Orchard Road
Operating Hours
Open Now
Closes in 1h 32m
Monday
10 am–10 pm
Tuesday
10 am–10 pm
Wednesday
10 am–10 pm
Friday
10 am–10 pm
Saturday
(Today)
10 am–10 pm
Sunday
10 am–10 pm
Photo Gallery
The exterior of a Steve Madden shoe store with shoes displayed in the window and inside.
A wide selection of beauty care products, including face masks and supplements, displayed on shelves.
Close-up of electronic price tags showing discounted eye pencils at Welcia.
A display of Curél shampoo and conditioner products for sensitive scalps.
A clear acrylic organizer filled with makeup brushes and cosmetic products.
Close-up of white disposable face masks on a green surface.
A hand holds a lipstick with a patterned bullet in front of a display of lipstick shades.
Shelves stocked with various types of face masks, many on sale.
The entrance of Welcia, a beauty and health store, showcasing various products and promotions.
A well-stocked beauty and personal care store with shelves full of makeup, skincare, and body care products.
Display shelves showcasing Stephen Knoll hair care products, including shampoos and conditioners.
The entrance of Welcia BHG, a well-stocked health and beauty store with various products on display.
A pink construction hoarding announces the upcoming opening of Nailography by N20 Nail Spa.
A display of Salonpas pain relief patches with various promotional labels.
A well-lit interior view of a retail store with shelves stocked with health and beauty products.
Interior view of a health and wellness store showcasing various health products.
Cute Kirby-themed makeup puffs and sponges displayed on shelves at Welcia.
A retail shop entrance with products displayed and a 'Thank You' banner overhead.
A display of Curél shampoo and conditioner products for sensitive scalps.
A receipt from Welcia BHG Drugstore showing various purchased items and their prices.
Display of Salonpas pain relief patches, highlighting 'Body Relief. One Pack Away.'
A display of Salonpas pain relief patches with various promotions and product information.
A display stand in a pharmacy featuring various pain relief patches and medications.
A retail display featuring Salonpas pain relief patches and Japanese eye drops.
Display of Salonpas Diclofenac Patch 1% for severe back pain relief.
Interior view of a Welcia pharmacy and retail store with shelves stocked with products.
A makeup palette with six shades, featuring a floral design and the name 'Monet'.
Display of Salonpas Diclofenac patches for severe back pain relief.
A display of Salonpas pain relief products, including sprays and patches, in a retail setting.
A well-stocked retail display featuring hair care products and cosmetics.
A well-stocked shop interior featuring shelves of honey and health products.
A hand holds a pink package of ALLIE sunscreen for cheeks with SPF 50+.
Interior view of Welcia pharmacy showcasing health and beauty products, with a focus on K-beauty brands.
The entrance of Welcia BHG, a retail store selling health and beauty products.
Interior view of a well-stocked health and beauty store with aisles of products and signage.
A Welcia BHG store entrance with products displayed and shoppers walking by.
Signage for Welcia Drugstore displaying adjusted operating hours.
Salonpas pain relief patches displayed on a retail shelf, highlighting bulk relief.
A display of Salonpas pain relief patches and sprays at Welcia pharmacy.
Shelves stocked with various foot care and beauty products at Welcia-BHG Orchard.
A display of Salonpas pain relief patches and gel patches for various aches and pains.
A retail display featuring sales on Vitamin C supplements and Melano CC face wash.
A display of Salonpas pain relief patches and other health products on shelves.
A coffee vending machine offering Nanyang Kopi for $1 per cup with a special deal.
Interior view of a Welcia pharmacy with shelves stocked with health and beauty products.
The Welcia BHG store entrance with products displayed and people walking by.
The Welcia shop entrance displays various products and sale signs, inviting customers inside.
Shelves stocked with skincare products, featuring promotions and new arrivals at Welcia-BHG Orchard.
A retail store display featuring a wide variety of skincare products and cosmetics on shelves.
A refrigerated display case filled with various bottled drinks and cartons, labeled 'DRINKS'.
The entrance of a Welcia BHG store, stocked with various health and beauty products.
A close-up of a receipt showing GST, offer savings, and exchange policy.
Display of Young Barley Powder products with a prominent 'SALE' sign.
Boxes of Yamamoto Kampo's Aojiru (green juice) powder featuring barley grass.
A display of Salonpas Pain Relief Jet Spray with a 30% off promotion.
The Welcia shop entrance with beauty care products and sale displays.
Interior view of a Welcia store showcasing beauty products, hair tools, and accessories.
Overall Rating
3.4
/
5
Based on 30 reviews
Mall Ranking
#1941
Out of 2294 shops
Category Ranking
Not enough ratings
Negative Reviews
Chomp Chomp
I am writing to provide feedback regarding my recent customer service experience at Welcia's Orchard MRT branch. On Friday, April 18, I purchased a product. Upon arriving home, I realized that I had mistakenly taken the wrong design due to the different designs being displayed together. Today April 20th, I returned to the store to request an exchange. However, your staff member, Kartina, informed me that an exchange was not possible because I had paid via ShopBack and should have returned on the same day of purchase. She also stated that an exchange was not possible without the receipt. Although I have an online copy as a member, she insisted that exchanges are not allowed. I have often made purchases via ShopBack and have never encountered this issue. Moreover, this incident would not have occurred if the similar products were not placed together. Not only is the service unreasonable, finding a platform to provide feedback is also difficult. Is this company even functioning properly?
Beatrice Lim
29 Nov around 6.45pm, I was browsing in the store near the cashier when someone bumped into me quite hard (hard enough to almost trip over). I thought it was an accident at first but when I turned around to see, it was a female staff member, and she didn’t apologize. The other staff at the cashier were laughing away after that. I didn’t think anything was off; there are rude people everywhere. I only realized the female staff had bumped into me on purpose when the cashier staff were laughing and joking, saying “Wah, you trying to start a fight?” The female staff said yes. “Every time you come in, you always try to start a fight!” (Something along those lines.) From the way they joked, I assume this is a common occurrence and they’ve gotten away with their bad behavior often enough to treat customers however they like. I left immediately because I was angry. Terrible experience.
YY Teo
They have a good selection of Asian skincare brands that are not available in other personal care stores. However, they have misleading price labels. I was looking around on 13 December and their prices displayed were sale prices until 12 December. I only got to know the item was no longer discounted when I was at the cashier. When I told the cashier their price labels were outdated, she simply said “Oh ya sorry the price doesn’t apply today. ” but there was no follow up to say they will update it. Such a waste of my time looking around only to realise they aren’t having sale.
Mei May
The cashier lady name Goh Jing Ying is very rude and even raise the voice to shout the customer. She is very impatient and show the blacn face when doing her cashiering duty. Hope the management can seriously look into this matter.
Positive Reviews
Florence Leow
🟣 Welcia-BHG Orchard ( 日本 shop) 437 Orchard Rd, #B2-01, ●Orchard MRT Station, Singapore 238878 ❇️ I came here several times to this Welcia BHG pharmacy to buy the Japanese toothpastes and other pharmaceutical items. 🟨 This Japanese pharmacy is very easy to access. ✅️ It is sited at a corner adjacent to Orchard MRT Station. ❇️ It is actually situated at one end of the tunnel linkway-passage pathway from Tangs Dept store to Orchard Mrt station at B2 level. 🟨The cashier staff are always friendly and helpful as usual. 💜 I Love using their Sato brand Acess Japanese toothpaste. 🩶 This Acess toothpaste may be pricier than the regular toothpaste, but it absolutely cleans the teeth very well and removes all plaque. ✅️So it is worth it.
Tsuru T
I can find many kind of Japanese cosmetics and all of them are good price. Shop assistant is very polite.
Alicia Goh
I'm quite surprise with the bad reviews here. However I was here yesterday to repurchase their Amazing bhg moisturizing mask. I must say I was very impressed with their excellent customer service especially the Filipino lady (which I didn't manage to get her name) and the cashier guy Gosse. I'm really amazed with his service that he would go extra miles to get the mask for me eventho the mask is sold out in their outlet. Honestly is "very rare" to find a staff who really put in effort and go beyond to help their customer. I truly love the top notch friendly and professional customer service that I’ve received from both of them!👍👍 Keep it up! :) Definitely will return to this store again
Alicia T
Absolutely fabulous place to shop for japanese and korean skincare. V obliging and helpful. Recommend shopping there
Stacey
Alexander served me with a clear voice and gentle tone. Very good hospitality
Write a Review
Nearby Shops
