We are regulars on weekdays and we want to thank Jason for his excellent service! He was keeping an eye out for diners, and went out of the way to change my chopsticks which fell without me requesting for a new set and also finding me alternative space to place my bag. I also observed that he was also taking initiative to serve and help other diners. Very pleasant experience, please make sure that he’s rewarded for his excellent service!
Ksenia K
5
Great food and service! The meat was really fresh. We enjoyed our meal here, and the prices are fair and affordable.
Brutal & Honest Reviewer
5
Served by John, a cheerful and polite 5 star employee. He ran the whole restaurant almost all by himself and yet maintained a cheerful disposition throughout my dining time.
I hope the management value this employee, if not he will easily be poached by other F&B companies.
Update : Just realised that I am not the only reviewer who noticed John’s dedication to his role. Well done, John!
darius
4
The food is decent, just like any other yakiniku outlet. We got the karubi set. The rice comes in 3 sizes (S-L), all are included no top up needed. Soup was a little oily but still delicious. Kimchi was on the sweeter side, was looking for more spice.
The beef was well marinated and fresh.
Service was good as well.
Only problem would be the oil splashing out because there was a lot of oil. Would recommend using setting 3 so that the oil doesnt splash out.
albin ng
2
Food was great. However we noticed that the bbq pit has a large amount of oil such that the oil splashed out from the pit and hit us. I think they should have cleaned it up before letting any customer use it.
John Goh
5
Enjoyed the experience. The food was good n best part I could still get a table during peak hour for 4 on a Sunday dinner time!
Darren Tee
2
I ordered a steak set but was a little surprised to be served steak that was still frozen with ice on it. For the price point (sgd30+ per person), I had expected better quality and preparation. Even if you want to use frozen steak, I shouldn’t be seeing ice on my table? Service also felt impersonal — the waiter serving my food held the tray with my dish for a moment as if expecting me to take it from his hands, even though the table was clear, and I wondered if I was expecting too much for the tray simply to be placed on the table.
It’s not an excuse to say that because this is “cheap” at SGD30+ per person, service should be cold — just look at how warm and welcoming the service is at Saizeriya one floor below.
JiSun Park
5
I visited the Cathay outlet with my kids and was very impressed with John. It seemed like he was the only one serving on the floor, yet he remained attentive, friendly, and patient when I asked a few questions about the promotions.
When our food arrived, I was pleasantly surprised to see an extra bowl brought to our table without me even asking. I was with my 3-year-old daughter and was just about to request one, but John had already noticed and anticipated our need. Usually, I don’t really write reviews, but this thoughtful gesture made me enjoy my meal even more and truly brightened my day.
Thank you, John, for going above and beyond!
keer chew
5
I had lunch at this branch this afternoon and the overall dining experience was excellent. I was especially impressed by a staff member named ‘’Wei Jian‘’. Even during a busy period, he quickly noticed when I needed assistance and responded immediately with great professionalism and courtesy. Truly outstanding service – thank you!
Dorothy Xuan
5
Food is good usual. Came during dinner rush hour and the waiter who served us is amazing. He is basically a one man show for customer service and he does it so well.