Ya Kun Kaya Toast Tang Plaza

Patronised Ya Kun at CK Tang on 1 Dec 2021 around 3pm. I walked up to the coffee counter to request for a fork. Your 2 staff – the coffee making uncle and the cashier girl (see photos) were chatting amongst themselves. They are fully aware that a customer is standing in front of them who needed something (eye contacts were made) and yet they totally ignore my request and continue chatting as if I was transparent. After waiting for some time for them to finish chatting, no initiative was made to check with a customer standing right in front of them who asked for a fork which they can just pass over in few seconds so that I can go off. I requested again as I suspected they could not hear me for the first time and I needed to catch their attention so they can stop chitchatting and attend to me. Fork was then passed to me. After which, I informed your male staff that there was a cockroach below the table besides me and showed him the photo. I requested for him to clear away the cockroach. Instead of apologising for the cockroach, your male staff started to get defensive and shouted at me that cockroaches came from outside Ya Kun premises and it is not due to Ya Kun. It doesnt matter cockroaches came from outside or inside Ya Ku due to bad hygiene and I merely ask your staff to clear the cockroach. Does Ya Kun expect customers to drink their coffee with a cockroach beside? Will it take very long or a great hassle to clear away the cockroach? And most importantly, why is your staff raising his voice at customers? No customers would want to walk to a coffee place and get shouted at for nothing. Totally zero customer service and shouting away at customers. If your customers require something, a spoon, more milk etc, just accede to the request which take few seconds. And the cockroach,  you do not just tell your customers that the cockroach came from outside instead you should check your whole premises to ensure it is clean and not infested with cockroaches. What is your point to tell your customers it is not from your premises? Who would totally believe anyway? After I insisted that the cockroach should be cleared away, your staff then went to get his broom. Such an experience at Ya Kun CK Tang.

got kicked out of the cafe bc we were sitting in a four-people seat super busy not a great place to start your day

Missed my food order and would not give me my items when I asked for it. My queue number was 82x and they were already calling out similar orders more than 10 numbers ahead. Finally relented and gave me what I paid for after I asked for a refund.

Worst Yakun experience. Don't believe its stated operating hours on Google Maps or the one pasted on their counter. The staff had very poor attitude. At 8:15pm, I was told the store is no longer serving food by the counter and food preparation staff. At 8:30pm, one of the female staff came by and chased all customers (some still had their dine-in coffee cups half full). She stood there and repeated thrice that we had to leave NOW. Extremely disappointed in the rude demeanor of their whole staff. The operating hours are supposed to be till 9:30pm and last order was supposed to be 9pm on a Friday evening.

One of the staff's attitude is very bad. I was at the first of the queue and ordered Kaya Butter Toast set. The tea and eggs came instantly. So when the aunty staff shouted the toast was really, I walked to the counter to ask whether it was mine, but she ignored me. So I assumed it was mine as I was first at the queue. When I took it to my desk, she came over shortly to shout at me on why I took the wrong order. In the first place, I asked her but she ignored me. She could have told me politely that I took the wrong one, instead she shouted at me in front of so many people, and even glared at me before she walked off. What a nasty f&b crew. When Yakun increased the price of the food, they should also improve their service standard of their staff.