Ts Salon

Went here for a root touch up. Salon was empty with one stylist. Should have been a red flag but I decided to try them. Stylist was not able to cover my grey’s!! His response was it’s not grey just a reflection from light. In general the salon is not very clean. I do buy shampoo and conditioner from them and the price is good. But getting any service in future is a big NO!!

My 2nd time here because first visit was good, (back then was called TIGI Salon) not sure what’s with the new name now. Please review your staff called Alex. Open up your CCTV and see how fast he was applying the first ointment on my hair like he rushing somewhere. He got the cheek to scold me and say stop moving my head, I said maybe you don’t pull so hard, he replied saying it’s not his problem. Also left me at the sink without telling me what’s happening for 30 mins. I think he doesn’t want to work here. After cutting never ask if I’m okay, just say okay you can go now. Plus, haircut was bad anyway. Worst experience and service I have had as far as I recall in recent years. Leave 1 star because counter staff was not bad, not good, just doing her job. Disappointed because was expecting better service. Will not be visiting ever again.

Stylist was unprofessional in handling customers. I bought the rebonding package through fave. My appointment was 3pm and was only served at 4pm. After the first hair wash, I was left sitting at my place with my hair wet for half an hour while he attended another walk in customer. By 6pm, I was still waiting for the stylist to dry my hair and proceed with the hair straightening process. As the shop closes at 8pm, he literally rushed through the whole process to finish in time. When we were done, he did not even bother to ask me if the hairdo was okay or not. I tried to comment that the hairline was not right and he just brushed it off and say that I can adjust that myself. Not going back ever.

Will not recommend this place. First there's nobody answering the call in the morning. Then walked in and try to make prior appointment to redeem the bought vouchers from Shopback. The receptionist also one of the stylist didn't bother to serve or take in appointment and throw in comments such as "Usually those people who buy vouchers need to make appointment 24 hours prior". However, under terms and conditions of shopback didn't state so. Then she unwillingly put me to the appointment for 5pm. Got there 5.15pm and still no stylist willing to take me in because I'm the voucher buyer instead. The other stylist served other customers first. Felt that if this salon isn't willing to treat all customers the same then don't bother putting your marketing on Shopback or Fave. I left after waiting for 30 minutes. The receptionist closed the shop and I told her I am canceling the appointment. She said okay and still didn't bother to take opportunity to ask 'Would you want to reschedule'? Very bad service. Will not recommend this salon.

I went there before for a hair cut. It is done by a lady still quite alright. This time I went there for a hair perm. It is served by a rather fat guy with protruding stomach. Appointment is 11:30am. But the procedure start at 12pm because he is late and taking a meal. This is stated by him openly. It seems like a common practice to keep customer waiting. They also have the practice of styling, blowing their hair in front of the customers. What is worse is when I asked him how do you do hair cut for permed hair he replied "Anyhow cut". From the way, they handle the customer also highly depending on the stylist mood. Such as some receive a long massage during hair wash, whereas some are badly treated such as my case. He also talk without thinking twice whether it is an insult for commenting my white hair. Perhaps during our conversation something goes wrong or I did not purchase additional treatment but this is very unprofessional. I did not ask for the stylist name but this shop is highly not recommended to visit!