Matthias Toh
Abysmal Service, Total Disorganization, and Zero Accountability I wish I could give zero stars. My experience with Taoz Ceramics when attempting to pick up a finished pottery piece was nothing short of a disaster and a total waste of time. When I arrived for my pre-arranged collection, I was met with immediate disorganization. Staff were impatient and couldn't locate my piece, initially insisting they "didn't have it." The attitude was terrible from the start. They were impatient and clearly put out by having to deal with a customer. They eventually started searching again, but I was left waiting for over 30 minutes with absolutely no updates or acknowledgement of the delay. When the piece was finally found, there was no apology for the error, the unnecessary wait, or the initial hassle. Just poor, dismissive attitudes. Thirty minutes of a customer's time is valuable, and to offer neither compensation nor even a basic, sincere apology for their own error and disorganization is completely unacceptable. If you value your time and expect basic courtesy, I strongly advise taking your business elsewhere. This establishment is disorganized and treats its customers with utter disrespect.