The Chelsea Clinic

⭐ If I could give less than 1 star, I would. I had a consultation with Dr. Ewen Chee, who recommended Morpheus8 treatment. I returned on the scheduled day, had numbing cream applied, and was about to begin when Dr. Chee suddenly told me I’d be doing a different treatment instead. I was given no prior notice and no clear explanation—just told to switch at the last minute. When I said I wasn’t comfortable with this and might stick with the old plan, he admitted the Morpheus8 machine needed parts and may not be ready for 3 weeks to 2 months, and that he couldn’t guarantee anything. My face was already numb, and I left without receiving any treatment. I lost an entire morning for nothing—from 9AM to 12PM—and also wasted a prior consultation. What upset me most was that when I asked Dr. Chee to explain the change, he raised his voice instead of offering a respectful explanation. I'm so disappointed and I don’t recommend this clinic to others!

The clinic is beautifully decorated and the doctors are very professional and knowledgeable. The only bad experience is trying to book an appointment where requesting for one requires several follow ups before you get an answer (via WhatsApp). They need to change their front desk staff.

I did not have a good experience with Dr Chee who left a sunken scar on my cheek after a CO2 treatment. He first quoted me $500 when he analysed my face and I agreed to the treatment on the same day. It became $550 at the payment counter and when I asked the clerk why is there a $50 discrepancy, she explained that the Dr did more than he thought needed. This was not communicated to me before or during the treatment. Will not recommend.

I’d like to share some honest feedback from my visit today. I felt quite uncomfortable with how Miya (clinic manager) handled the conversation regarding the package price that was first offered to me during my initial visit. It was offered to me directly by the doctor — I did not ask for any special price — but today, Miya kept questioning it and implied that another staff had given it to me rather than the doctor (still say she want to go check it out which staff gave me this price) and even emphasized to me that she is the manager using a dismissive tone. She also kept repeating how low the price was and that prices might increase soon. This was totally unnecessary as I already decided to sign the package and the way it was said came across as condescending, and it made me feel like I was being looked down on, which really affected my experience. On top of that, Miya came in and out of the treatment room multiple times, disrupting what should have been a peaceful and private session. It felt more like a sales pitch than a treatment, and I found that very unprofessional. When I asked questions relating to the package, again the way she replied sounded condescending. This is the kind of experience that I don’t want to have whenever I visited an aesthetic clinic. If my first visit there was treated like this, I would not have come for the 2nd treatment today. My first visit there last week with Dr Phua and the staff that served me (didn’t manage to get her name) was a pleasant one. I hope this feedback is taken seriously. I come for treatment, not to feel pressured or uncomfortable, and I truly hope future sessions can be more respectful and uninterrupted.

If I could give less than 1 star, I would. I had a consultation with Dr. Ewen Chee, who recommended Morpheus8 treatment. I returned on the scheduled day, had numbing cream applied, and was about to begin when Dr. Chee suddenly told me I’d be doing a different treatment instead. I was given no prior notice and no clear explanation—just told to switch at the last minute. When I said I wasn’t comfortable with this and might stick with the old plan, he admitted the Morpheus8 machine needed parts and may not be ready for 3 weeks to 2 months, and that he couldn’t guarantee anything. My face was already numb, and I left without receiving any treatment. I lost an entire morning for nothing—from 9AM to 12PM—and also wasted a prior consultation. What upset me most was that when I asked Dr. Chee to explain the change, he raised his voice instead of offering a respectful explanation. I'm so disappointed and I don’t recommend this clinic to others.