Visited this store this afternoon between 5-6pm, and the service attitude was the worst in the entire Orchard area. This branch is so close to the Smiggle in ION, yet the difference in service is huge. The staff in the Somerset branch and the ION branch are always so nice, but the Wisma branch has consistently been the worst for years. Even you smiled to them, their faces never smiled back or even showed friendly back, like the customers are their enemies!!! If any manager sees this, please do train your staff in the Wisma store properly, or you might as well consider closing this branch down. Seriously!!
KH CHO
1
Poor service level. I showed a staff a picture of a trolley and asked if there's stock, she responsed with a firm 'No' and didn't bother to try to look for them when there were stacks of trolley stocks just behind her. I then found two pcs of the trolley on the shelf by myself and showed her. She did not feel sorry at all and just walked away. The store was not even busy on a Saturday night when there were at least two staffs on duty.
Benson Lee
1
Extremely disappointed with the customer service I received during my recent visit. The staffs appeared unfriendly and unwelcoming, creating an unpleasant experience. This lack of professionalism is concerning and makes me unlikely to return.
Eriska Megayanti
4
Always find something to buy everything was very cute and adorable trust me you will grab something to bring back home
Rans Bui
1
Very poor customer service. The staff was lazy and not friendly at all. I asked if they had a new item because I didn’t want the display set. She didn’t bother to check and just stood at the counter, looked around, and said “No more.” No effort at all.
Also, after I made my purchase, she didn’t give me a stamp. I only realised after I left the shop and had to come back. When I asked about it, the staff acted like she was doing me a favour by giving the stamp—when it was clearly her mistake. It’s not about asking for something free, but the service was careless and made me waste time.
andyloe
5
Small yet well stocked outlet. It was a busy evening, with 2 staff trying to stock up the items. The staff were always happy to attend to questions from tourist and customer and help them find the ideal gift for children. When I encounter some pricing error at the cashier, the senior staff dropped her work and came to help the junior cashier rectify the situation. Could see that the junior staff feels well supported by her senior. Definitely a good experience shopping here and hence why I often return here.
Jessica Chang
1
Agree with the poor service - Staff’s attitude not suitable for a kid’s store which is supposedly fun and cheery. Customer service is obviously not her strength. JTB
Charliee Ng
5
Great deal with lots of discount on the color day! Bought my niece and daughter a bottle each, and they loved it!
tracy tan property
5
Another delightful experience at Smiggle Wisma Atria! My child was browsing for a new school bag and found one she liked, but the side was a little rough. Just before payment, we decided to switch to another design instead. Staff Alysah, was very patient and friendly throughout, especially toward my kid. I also managed to grab some adorable kitty items on sale. Thank you for the excellent service today — Smiggle, where every smile meets a giggle!
Shwetous -
5
One of the coolest brand with cutest stuff in it. I loved it, this shops bring back all the childhood memories. And ask the things are so adorable and cute that you can't resist buying.