Reviews for Robert Piano Co. Pte Ltd - Centrepoint
C K
5
This Kawai CA901 digital piano has truly exceeded my expectations. Its sound is rich and expressive — absolutely worth every penny. Some features I especially love:
❤️ Built-in learning books & repertoires — hundreds of pieces from famous composers and publishers like Alfred. Each book comes with the music score, and you can listen while watching the cursor move along the notes.
❤️ Bluetooth connectivity — I can easily link my phone to control the piano as an alternative to the touchscreen.
❤️ Compact yet powerful — perfect for someone like me who doesn’t want a bulky upright or giant grand piano at home.
❤️ ABRSM-accepted — this model is approved for performance recorded exams, which gives me confidence in my learning journey.
Special praise to Ms Jessey — she plays so gracefully, as if blending with the piano itself. Her beautiful playing almost moved me to tears. She was also extremely knowledgeable and patient, spending a full hour guiding me through all the features step by step.
My gratitude also goes to Ms Elaine (for helping expedite the delivery), Mr Karl, and the rest of the team for rushing to settle the purchase paperwork, as well as Mr Nick (for applauding my novice performance 😂). Truly my happiest transaction in Singapore to date.
Anna Soh
1
Atrocious after service! Lousy quality piano even for the k800. Repairs twice in less than 5 years. Avoid at all cost.
Sy
5
Assisted by Jessie who was helpful in making a purchase decision. Showed me around the various models and explained the differences between them. Ultimately, (no fault of hers) the model I wanted to view was not on display and I needed to get to Tokyo for a test. Aftersale service so far so good......
Isaac Lee
4
I find the staff here to be very welcoming. They’ll also try to make sure you have the best experience trying out their pianos (in this case they moved us to a studio when there was another person playing).
The old lady and the old man were very relaxed and allowed us to play on quite a lot of pianos (I managed to get the chance to play on the shigeru Kawai grand piano). They might be a little intimidating to some, but overall they help explain the features of the piano and it’s specs quite well.
Overall, they gave me a very good impression of their selection of pianos. I would definitely look forward visiting Robert Pianos again
Jackie Lin
1
Got chased out of the showroom by an auntie staff because there was another customer who was shopping for pianos (I'm guessing because they seemed more interested in purchasing a grand piano). She told me to come back in 30 minutes, but good luck getting anyone to come back with that sort of customer service. Disgusted by the treatment received.
The other gentleman was much more friendly, striking up a conversation warmly and expressing interest. Unfortunately, I don't think I'd return either.
Sam Shuwen
5
Our visit to Robert Piano was a wonderful experience, and Karl made it even better with his remarkable knowledge and patience. He guided us through the selection process and helped us make a great purchase. Grateful for his expertise and the outstanding service we received.
Frank Nguyen
5
It's a cozy place to explore different options for piano, especially the Kawai collections. Staff are very nice and helpful
Melvin Lim
5
I accompanied a friend to Robert Piano at Centrepoint to try out some pianos. Robert Piano carried a wide range of KAWAI pianos. We were attended to by Jessey who patiently introduced the pianos based on my friend’s preferences. As someone not musically inclined just observing by the side, I was impressed by Jessey’s deep knowledge of the range of pianos sold at Robert Piano and the level of professionalism she displayed while serving customers.
Lyn Low
5
Went by on Sunday and was attended by Edna. She recommended 2 entry-level KAWAI exam-model pianos (ND 21 and K300). The sound quality for K300 is very good. Will consider buying.
Valerie Nanqi Liu
5
Did some basic research before stepping into the store (I don't know how to play piano yet but I heard Kawai has a mellow tone and thus coming to this shop), and the lovely ladies Edna and Jesse received me and answered all my questions with great competence and confidence, including really basic questions around piano action, speakers, moisture control (I live among the trees lol) and resalability of different types of pianos in the event that I don't make it in the long run, as well as how digital, acoustic and hybrid pianos measure up to each other. A quick and fuss free experience and got what I wanted, and stepped out of the store a lot clearer what I am getting into, so thank you very much,.
Despite the service complains I see here on google, I encountered a professional and enjoyable experience chatting with the highly competent ladies, looking forwards to the piano to be delivered soon. All the best.