I had a biopsy done on 26/9/2025. Before the procedure, Dr Niketa was very patient and kind in explaining the process of the procedure and what to expect. I was quite worried about it and she was there to calm me down, talk to me, and told me not to worry. I felt more relieved about it. Overall, the entire process was a smooth one and the team made me feel really comfortable. I want to specially mention Xinrui and Carol as well, they were very caring and patient towards me, i felt really cared for throughout my entire time there. I want to express my heartfelt gratitude to the entire team!
Jamaluddin Bin Abdul Wahab
5
I was impressed with the warm and very friendly service from Stella. Things that I expected would take time became so quick and easy. Stella was also able to relieve my anxiety in doing this procedure that I had never done before.
Credit and thank you for the excellent services and comfortable atmosphere throughout the treatment procedure at RadLink
Susan Low
5
I just wanted to express my heartfelt thanks to Ms Yash for her wonderful care she provided. It was my first time going through this and honestly I was very nervous! Her warm smile and gentle presence made all the difference! Not to mention her calm professionalism put me at ease. Thank you very much.
Peter Lee
5
I'm very impressed with the service level at Radlink Paragon. From registration, to patient services, to nurses and radiographers, and cashiers, the experience was really smooth and wonderful, despite me being nervous for my cardiac MRI.
The staff put me at ease, constantly assuring me, especially the very friendly patient services girl who brought me from registration into the MRI area, and the slim local nurse who inserted the plug, leaving zero bruises. The SN who assisted during the procedure was also caring and explained the procedure clearly, and also made sure I was feeling okay after the procedure, offering a warm drink as she was worried I was feeling weak. Sorry I didn't catch your names to leave a proper review.
Keep up the great work by everyone, good teamwork and process flow!
Giovanni Retana Arroyo
5
recently had an ultrasound appointment and was very impressed with the level of service. From the moment I arrived, the front desk team was welcoming, professional, and efficient. In particular, Vanessa stood out for her warm and attentive approach—she made the check-in process smooth and pleasant. The prompt service was outstanding, with no delays at all, which made the experience stress-free and highly convenient. Overall, the professionalism, friendliness, and efficiency of the team made a real difference. Highly recommended!
Poh Lin Goh-Jones
1
The worse experience one can ever encounter getting an MRI. The sonographer had messed up my name with another patient. I had waited close to 2 hrs to get my MRI done. They called me with a different name not realised that another patient had taken my turn without properly verifying it. The patient went in with my document and her records will be sent to my doctor. This is the incident when you go in to the doctor with your left knee issue but he operated you on the right knee. How can a technician/sonographer make this kind of mistake taking wrong patient without verifying the name and the person? I had to stay so late till the whole practice basically closed… how can I not be pissed!
Natalie D
5
Excellent service from start to finish and barely had to wait, I was able to get my scans moved closer to time as my pain has worsened. I was assisted by Vanessa today who made me feel at ease and not worried at all about getting my scans done! She is very friendly, super caring and attentive, I am l lucky to have such a great service and was well taken care of the entire time :)
Tabasco Guzzler
5
Excellent patient care - polite & efficient counter staff tended to my mom. Nurse Roniah was humorous & warm, explaining procedures with genuine concern. When we were done, a sweet lady named Vanessa Ling walked us out, ensuring we were well taken care of. These ladies transformed uncomfortable medical scans into a nice day out!