Obscure pricing and unclear promotional tactics. On the Ad, the promotion was $88+ but through the consultation the consultant recommended only treatments that were outside the promotion and wrote those prices on the iPad. When I later asked about advertised promotion just before making payment, he later said it was a limited time offer and then offered a $50 discount. Since I did agree to the pricing before commencing the treatment because I really did want to try, I didn’t make much fuss and just paid but left feeling unsatisfied.
Experience at the clinic itself was also very mid. For the price point, the clinic was surprisingly not well fitted out, very bare bones and minimalistic. Hair wash area was next to the storage drawers. The staff carrying out the treatment was nice and did explain well. The receptionist and consultant didn’t leave a lasting good impression. Was rather impressed by the professional medical devices used during the treatment. Unlikely to return. This review is a reflection on my subpar experience at the clinic.
Alice T
5
I've been going to Papilla for a few years. I first started doing SEP or MPH every 2 weeks, and later once a month for maintenance after my hair condition improved. The therapist who does my treatments is Swan. She is friendly, knowledgeable and easy to chat with. She updates me on good promotions and does not hard sell treatments / packages. I enjoy treatments done by her. Thank you!
James S
1
Disappointing experience at this salon. I signed up for the $88 trial and ended up paying $500 for the treatment. The hair therapist tried to hard sell a package of $10K treatment!! The treatment itself was average, the service was below average, and the high-pressure sales tactics really put me off. Even when I expressed hesitation, the therapist continued to push the package, lowering the price but not salvaging the situation. For the price and service, I'd say this place falls short. Wouldn't recommend.
2256 Tan
5
As a tourist visiting Singapore, I wasn't expecting to find a long-term solution for my scalp issues, but my trial at Papilla by Kim Lim on 16Aug changed everything.
From the moment I stepped in, the service was exceptional. I met with my scalp therapist Zaxx, and consultant Kev. I was transparent with them about being a tourist and just wanting to experience the trial, not necessarily commit to anything more. Instead of being deterred, they were both incredibly attentive and genuinely keen to help.
What truly impressed me was their deep knowledge and the advanced hair and scalp treatment technology. Zaxx explained every step of the process with clarity, while Kev provided a comprehensive consultation. They didn't just sell me a product , they educated me on my scalp conditions and what a proper scalp health journey looks like.
The results from a single session were noticeable and the quality of their service solidified my decision. I was so impressed that I ended up purchasing a multi-session credit package for both my hair and scalp. I'm now committed to travelling from JB for my treatments, which speaks volumes about the standard they maintain.
To anyone struggling to find the right scalp care specialist, I highly recommend Papilla by Kim Lim. Their blend of cutting-edge technology and a truly caring team makes them a leader in the industry. Thank you Papilla, for setting a new benchmark for customer service and results.
SF Teo
5
Have been to papilla for 6 sessions. I specially love the head massage and the service. This place really gave me a safe space to relax and communicate with the therapist (Bebe) and consultant (Yumi).
From the services I engaged (nad+ and sep), there were results on my hair growth and thickness of hair.
P PF
5
I recently visited Papilla Hair for a haircut and had a great experience! I had previously thought they only offered hair treatments, but I was pleasantly surprised to find out they also provide haircut services. The whole process was smooth, and I walked out feeling fresh and confident.
If you're looking for a place that offers both quality hair treatments and stylish haircuts, I highly recommend giving them a try!!!
wee san lee
5
I had a great experience at Papilla Hair Treatment. The environment is clean, calm, and very comfortable—perfect for unwinding. The staff were incredibly friendly and attentive, making me feel well taken care of throughout the session. It’s not just a place for hair treatment, but also a great spot to relax and recharge. Highly recommend for anyone looking for both effective care and a peaceful experience!
Chelria Debard
5
Have been going to Papilla hair for almost 2 years for hair loss and thinning. After a few months of treatment, I can see good result, hair loss is controlled and new hair is growing back. Now I go regularly for maintenance or just to enjoy a relaxing time. Therapist are all very nice and attentive, the place is comfortable and relaxing. Highly recommended.
CarrIn
5
Purchased treatment shampoo and hair care products . My hair feels smooth, manageable, and looks shinier than before. Even after a full day out, it still smells and feels fresh.
Definitely a new favourite in my hair care routine. Highly recommend to anyone looking for a reliable, gentle products that actually delivers results!
Kareen Tan
5
Was glad I came across Papilla at Nex and met Yumi. Yumi is patient, friendly and approachable throughout my first consult despite my many questions. Have been with Papilla from Nex to Wheelock for over a year and never regretted it. Progress for my hair growth is slow but significant. Thanks to Yumi and Chris all these time for their efforts!