Papilla By Kim Lim

Obscure pricing and unclear promotional tactics. On the Ad, the promotion was $88+ but through the consultation the consultant recommended only treatments that were outside the promotion and wrote those prices on the iPad. When I later asked about advertised promotion just before making payment, he later said it was a limited time offer and then offered a $50 discount. Since I did agree to the pricing before commencing the treatment because I really did want to try, I didn’t make much fuss and just paid but left feeling unsatisfied. Experience at the clinic itself was also very mid. For the price point, the clinic was surprisingly not well fitted out, very bare bones and minimalistic. Hair wash area was next to the storage drawers. The staff carrying out the treatment was nice and did explain well. The receptionist and consultant didn’t leave a lasting good impression. Was rather impressed by the professional medical devices used during the treatment. Unlikely to return. This review is a reflection on my subpar experience at the clinic.

Disappointing experience at this salon. I signed up for the $88 trial and ended up paying $500 for the treatment. The hair therapist tried to hard sell a package of $10K treatment!! The treatment itself was average, the service was below average, and the high-pressure sales tactics really put me off. Even when I expressed hesitation, the therapist continued to push the package, lowering the price but not salvaging the situation. For the price and service, I'd say this place falls short. Wouldn't recommend.

Updated as of 29th July: Got a call to ask for my details to start the refund process, although they originally said I would see the refund in my bank by the end of the month. Updated as of 14th July: Admin fee now reduced to 10% of the package. Note that even though the cancellation was done within the 7-day cooling period, there will still be this charge. Updated as of 13th July: I did get a reply. After 3 weeks, I was told they could process the cancellation, but it would come with an admin fee charge of 20% of the package. This was not made clear in the contract signed. Future customers be aware. Visited for a trial session on 16th June. I can only echo what other low reviews mentioned - staffs recommended various packages of $6000 to $15000 and even signalled an OK sign to other colleagues at the reception after closing my deposit. I had initial trust in the technology and thought it would help my condition. Unfortunately, a few days after the trial, I began experiencing itching at the front of my scalp and had a huge increase in hair fall, particularly on the 3rd to 5th day post-treatment. These reactions caused me concern and discomfort, and I had requested to discontinue any further sessions. It has been 3 weeks since. I have not received any follow-up, and I am getting worried that my money will not be returned. I'm posting this review up here in hopes of getting an update. For context, I visited the outlet and spoke with other staff members on the 5th, 6th, and 7th days post treatment to raise my concerns. There were no attempts to check on the condition of my scalp. One staff member said she didn't believe I had more hair fall and that I should still continue. My consultant even called on a different day with the same message. I was appalled with the lack of service recovery and responses and requested to cancel the package. Over the several times I went down, I was turned away and asked to go home to wait for a follow up. 3 emails were also sent. Despite these efforts, I have not seen any resolution.