Nigel Ng
I am utterly disappointed with my recent purchase yesterday of a Rubber B strap from MisterChrono. The entire installation process was handled extremely poorly, the screw was not tightened properly and was damaged. My Rolex Daytona Panda was badly scratched due to careless and unprofessional handling by the gentleman who did the installation. All these issues only became apparent after I returned home and conducted a closer inspection under proper lighting. What initially seemed like a simple strap change turned out to be a series of serious mistakes that should never have occurred at a store that claims to be a specialist in premium watch accessories. Upon close examination, I noticed the strap was dirty, likely due to mishandling and it appeared to have been cut with a dirty pair of scissors, leaving behind an uneven, rough, and unprofessional finish. This level of workmanship is absolutely unacceptable for a shop that claims to handle premium straps and services for high-end timepieces. To make matters worse, after further reseach about the installed Rubber B, I discovered that the strap installed was not even the correct model intended for my Daytona; a serious oversight that should never happen in a professional setting, especially when dealing with expensive watches and precision components. While the staff’s attitude was generally polite and positive, this experience has reminded me why I have avoided purchasing from MisterChrono for so many years. I have owned 7–8 pairs of Rubber B straps over the years, and this is by far the worst installation experience I have ever encountered. For a retailer that positions itself as a premium boutique catering to luxury watch owners, this level of negligence, lack of care, and poor quality control is simply unacceptable. I strongly urge MisterChrono to investigate this matter thoroughly and provide a proper explanation for the issues mentioned above. Thank you.
