Im very satisfied and happy by the service rendered by Vynn at Wisma Atria outlet. She’s patient and helpful in giving me time to choose the right/suitable shoes for me 😃👍 …
Ophelia varnightly
5
Ms Vynn was super friendly.. She provided excellent service and gave recommendations on sizing.. Will frequent the store again.
Kamaliah Othman
5
Chloe is warm and a friendly server that makes my shopping experience pleasant. She gave sound advice to choose which shoes to select for my daughter.
Candy Tang
5
Thank you Wenjia for your helpful and patient service. She was attentive and made the experience smooth and comfortable.
Jennis Zheng
5
This is my second visit to the store, and both experiences have been very pleasant. Special thanks to Vynn, who went the extra mile with her excellent customer service. I tried on quite a few pairs and felt bad for making her go back and forth to check for different shoe designs, but she was so patient, attentive, and genuinely helpful throughout the process. Thanks to her, I found the perfect pair of shoes! Truly appreciate the great service !
Laiwah Leong
5
I had such a great experience at your store today, and it's all thanks to one of your amazing sales associates. She was so attentive and had this really warm, welcoming vibe making me feel welcome and comfortable. I was being super indecisive and tried on a ton of shoes, but she was so patient and helpful, always offering suggestions and making sure I was happy with my choices. What really impressed me was that she went out of her way to check if other locations had the specific pair I wanted. Honestly, she made the whole process so much easier and more enjoyable. She's a real gem!
Ferrari Espiritu
5
I love melissa shoes... This is my 2nd time to bought it.. And i buy for my mom as well.. Staff vynn is very helpful and engaging.. Thanks for her help..
SHARON HOO
5
Warm service. Very great experience. Thanks Vynn, Wen Jia and Shannon. I bought the shoes within 10 mins.
Vic L
5
I love this store so much. The Possession sandal is so comfortable and an almost daily part of my wardrobe now. Vynn is lovely and really helpful! Will come back again!
vr
1
I purchased an item on Oct 12 around 2:28 PM, and the staff working that time was honestly very unapproachable. Just last month, I bought something from the IMM outlet, and the service there was excellent — even though they were busy, they still made an effort to engage with every customer. But at the Wisma outlet, it was the complete opposite. We were the only customers there, yet the staff didn’t seem welcoming at all. Didn’t even bother asking if I was a member, just wanted to get the transaction over with as fast as possible. Not welcoming nor informative. We just asked for a different size but the employee acted as if we asked her to carry a 100kg bag.
What’s frustrating is how inconsistent the service is. Looking back at the reviews, you can clearly see that other people have had great experiences, so why was ours so bad?
Also, they stamped “No exchange, no return” on my receipt, but the receipt itself says exchanges can be made within 7 days if the item is in resalable condition. The shoes I had bought wasn’t even on sale. Why? The worker is extremely unprofessional. Almost all of them were in the BOH. If you can’t even treat customers fairly, why bother working in retail? Simple customer service also cannot do. Go and learn how to be professional, if you even have the capacity to do so.