I’ve been to this Marks & Spencer a few times and it never seems to have short-sleeved work shirts in stock. Every visit ends with me being told to check another branch that’s out of the way. That’s already frustrating, but today something else really threw me off.
While browsing, I overheard two older staff members loudly joking about trans people. It wasn’t just casual chatter, they were laughing in a way that made it clear it was meant to be mockery. Honestly, it’s disappointing. Everyone’s entitled to their opinions, sure, but that kind of talk belongs in private, not in a store where customers of all backgrounds are shopping.
I’m not even trans and it’s frustrating to hear anyone being mocked for simply existing. It doesn’t take being directly affected to see that kind of behaviour for what it is, just plain unnecessary.
I get that some people from older generations might not realise how disrespectful that sounds, but once it’s said in public, it stops being a personal quirk and becomes a workplace issue. It’s 2025. Inclusivity shouldn’t be treated like an optional extra.
Marks & Spencer lists its core values as Quality, Value, Service, Innovation, and Trust, and claims a zero-tolerance policy for discrimination. I’d really love to see that reflected in the staff culture too, not just in the marketing.
And honestly, if not for moments like this, it’s actually pleasant to shop here, the layout is nice, the selection’s usually good, and the atmosphere could be great. It’s just a shame when behaviour like that overshadows what would otherwise be a really good experience. Because at the end of the day, a brand built on trust should feel safe for everyone to walk into, not just the ones who fit someone else’s comfort zone.
Carbon Malibu
5
This store is great! There's a food section tucked away at the back and the clothing range in the main part of the store is great. Special thanks to Ramon for absolutely wonderful service - he greeted me with a cheery "good morning sir!", guided me to the area of the store where I could find what I needed, and even popped into the back room to find the specific item in my size, which wasn't in the racks on the shop floor. Great job, Ramon!
AstroB
5
I would like to thank Vicky for his outstanding service on the 20/4/2024. He was incredibly patient in helping find my size and helping pack them neatly. Thank you very much again for your good service. I would also like to thank Alif for his wonderful service on the 27/4/2024. He patient in helping me select my desired pieces. Thank you to the team again.
Faridah Marican Original Me
5
Love the food, love the mini Jaffa orange cakes, love the Scottish butter shortbread fingers, love my favorite mini white submarine rolls, my favorite juice and drinks options
Eugene Lee
5
Great start to my shopping trip to M&S Paragon because of the gentle, sincere and attentive service of Ms Sheila.
Definitely one of the factor of me coming
back again.
Well done and keep it up
Ling Ling
1
Bought scones from M&S in paragon outlet, disappointed… the scones doesn’t taste good anymore. Will not buy scones from M&S anymore.
April
5
I wish to compliment Mr Azemi who greatly served and helped me on my gift purchase to my husband. He patiently addressed all my queries and provided me with a very happy and pleasant shopping experience. Very good and hardworking staff. Greatly appreciate him.
Doreen Ang
5
We had a wonderful shopping experience at M&S Paragon and would like to specially thank Ms Doris for the excellent service and assistance provided! She was very patient, friendly and guided us through using the Blue Rewards app as well! Thank you!
Anita M
5
Mr Azemi was very helpful and polite! Great in store experience. Good linen collection especially the Autograph line
PixieTalebyPriya
5
This location is very plus! At Orchard. The shop has a very good entrance with the clothing(Ladies wear) and going to the end come the food. The variety and offers are obviously fantastic. The service persons do guide you with their pleasant behaviour. This M&S is my fav outlet when compared with others in Singapore. The food options is only takeway, don't have the cafe is only a minus.