Had an extremely unpleasant experience when we tried returning a pair of pants to this store, which came with a small hole that was only discovered a few weeks later.
The rude sales lady had the cheek to reply “Lululemon is not bulletproof ya” when we tried to reason with her this was a product quality issue not caused by us. I thought it this was a premium brand that offered warranty on their products but I was mistaken.
Extremely disappointed with the service and attitude, not worth the premium pricing at all.
Ariel
2
Used to be fun shopping here with attentive and friendly educators. Lately it’s just bad to say the least, the store is crowded but that doesn’t mean you can pretend i’m invisible when we have made eye contact. There’s a clear barrier for queueing at the fitting rooms but today the educator there allowed people behind me that weren’t queueing to go ahead before me as if I wasn’t waiting at where the barrier was.
When I told her she said “next time I will ask them to queue” isn’t it your job as the educator to keep an eye out on the guests at the fits? Why is the onus on the guest to know where to queue? I don’t blame the people behind me because they may have not seen the sign or know what the barrier for (benefit of doubt)
Long lines form at the cash and block the way for other guests but only one counter is open and guess the floor lead is too blind to reshuffle educators from other sections to cash to assist to clear the queue quickly. This is a weekday experience so I can’t imagine how it’s like at the weekends.
Mandy
5
Shout out to the team on the floor today at ION (08 June 25) especially the pair of staffs at the fitting room, everyone whom I had talked to were ever so open and helpful, going one step further to introduce/ recommend, helpful with sizing questions and definitely didn’t make any of the questions I asked seem silly as well. I hope my purchase gets delivered ok.
Chua Pei Shan
5
Frances is the most helpful and kind employee I’ve ever met! I was struggling to find a top and she so patiently escorted me to everything I was looking for :)
Alice Lee
5
I was buying pregnant women pants for yoga. Very friendly and nice services from everyone. Got 2 pants that I really like. So comfortable
Ellyana
5
my friend and i just left the store 15 mins ago and i don’t think this review can wait any longer. we would like to commend Sree on her amazing service. she helped us find the perfect gifts for our friend and was super patient with our requests. she was also cool and we felt like we could ask any questions at all without being judged. she was so nice which made our entire experience at lululemon ion enjoyable.
she helped us pack the items and gave us some time to write something on the card as well
thanks babes for helping another us out!!! ☺️🤍
Claire Ng
5
Love their quality of activewear and now going out clothes! Fantastic quality albeit on the pricier side, pieces purchased years ago still maintains their elasticity and feels like butter. Definitely worth the investment.
Had issues with my online account previously and visited the help desk a few times and the staff before were not very helpful and didn’t answer my questions well, and hence I stopped visiting the chain shortly after. Recently met staff Bobo and her infectious energy and enthusiasm definitely stood out and was so memorable. She helped me with my questions despite after her staff hours and was very clear and helpful with answering my questions! Fantastic service.
Susan
5
Was served by Matthew and was impressed with his exceptional service and friendly demeanour. He was highly approachable and knowledgeable about the products. He also had a high attention to detail - spotted marks on the sale item I wanted to pay, and offered to change it to another new piece for me. Will definitely be back due to the top notch service!
Djaka Kesumanegara
1
Purchased their bag for $238 yesterday which is not cheap. after using for one day found out later that the bag have stains, tried spot cleaning but not working. Came back the next day and they said its wear and tear and nothing can be done about it. Staff bot helping, Worst after sales service experience
Adly Mochamad Fadly
5
very wide product range collection.big retail space. staff really helpful! help me to decide about sizing, colour and model. good product knowledge also! quite much bigger than other lululemon outlet in sg i think. definitely will come back again next time!