I regret to share that my recent experience at this store was disappointing. The staff was unprofessional and lacked empathy. I purchased a T-shirt just a week ago, only to find it had a hole upon arrival. Instead of addressing the issue, I was informed it was my fault and advised to repair it at my own expense. As a long-time Lululemon customer, this incident has left me frustrated with both the service and product quality, prompting me to reconsider future purchases from the brand.
Jann Cho
2
I would not recommend takashimaya outlet. The services are not as helpful and take extra miles like other outlets at vivo, raffles city and jem. I have highlighted to them the pants are not in correct length and perhaps mismatched of labels. Do look into it. Fyi: i already had one current pair which i thought of getting extra pair. I even worn and showed them visually. Still insisted not mismatched.
I really doubt the service excellence in takashimaya outlet.
Ruth Loke
5
I think this is my fave LLLM store I’ve been too. Staff were very approachable and attentive. Was looking for an item that’s OOS and one of the staff informed me that I could use the Whitelist to register my interest for the item. Otherwise I thought the store was quite roomy and I had space to properly browse items.
Dhira M.
5
Everyone in this store, from the staff to the cashier, was so friendly and nice! They took the initiative to assist me with the model of the pants I was looking for and was really helpful in finding me the right size and model. Totally recommend going to this branch 😊 …
show auct
5
The new store is huge and everything seems nice! Lululemon staffs are very friendly and the thing I like about them in every store is they let you browse around without disturbing and following you around and are always warm and friendly when you approach them for help.
Sarah Teo
5
Lululemon has such a variety of designs, and some fit me perfectly. The material feels good quality, and it’s easy to find something that suits me. The staff are always attentive, friendly, and helpful with recommendations, and their prompt assistance makes the experience even better.
DanAGo
3
The inventory here is bigger compared to the other branches I visited. You have the women section on the right and the men on the left. Check out a few items and I have to admit the price points is on the high side.
Steven Wong
1
Mmm…. Very in convenient for only set 5 pcs for fitting room. The shop has more variety vs other branches BUT this action is like asking customer dun buy more. Very confuse direction. Maybe the management need to think a better way to handle this. Maybe can control the traffic of customer entering the shop. This can solve the fitting room issue.
alyson lee
1
Rude staff with bad customer service. I had a very pleasant experience at the VivoCity outlet, however my size wasn’t available there, hence I came here to look for it. Most staff standing around the store aren’t helpful unless you really show them you want to buy something, and aren’t friendly either, walking around with such a long face even when they glance at you, not even a hi welcome. Very disappointed in the service at this outlet. What’s the point in writing my name down at the fitting room if you’re going to spell it wrong 3 times 🤣 I find it very redundant
Cheryl Chong
1
The store's failure to provide me with the bank receipt has resulted in my inability to obtain a refund for the product I purchased exactly one day before. When I made the purchase the previous day, I was explicitly told that all receipts had been emailed to me. At no point was I informed that I needed to specifically request a bank receipt for the transaction to be considered refundable. This lack of clear communication and proper documentation is unacceptable and has caused unnecessary inconvenience.
Furthermore, when I raised this issue with the manager, I was told that it was impossible to process a refund because all their bank transactions for the previous day had been "settled," and therefore they could not print the receipt. This explanation is unsatisfactory and reflects poorly on the store’s refund policies and customer service. It is unreasonable to deny a refund based on their staff's negligence of providing all necessary documentation to their customers.
This feels like a deception because any in-store purchases are basically only exchangeable. Their online policy clearly states that all instore purchases can be refunded within 30 days.
I've been a loyal customer of lululemon and definitely expected more.