Dear Management Team of Les Amis,
I am writing to formally express my disappointment regarding the service we experienced during our recent visit to Les Amis Restaurant in Singapore.
While we had high expectations given its Three Michelin-star reputation, our experience was unfortunately marred by the conduct and performance of one of your male service staff members who introduced himself at the start of the meal as Nathan. Throughout the meal, his lack of attentiveness was evident, and his mannerisms came across as intrusive and irritating rather than professional and helpful. On multiple occasions, he made snide and inappropriate remarks towards us, which made us feel uncomfortable and unwelcome.
Additionally, the staff member appeared inadequately trained. He frequently stuttered, lacked confidence, and did not demonstrate a clear understanding of his role or the service standards expected at an establishment of this calibre. This significantly detracted from the overall dining experience and reflected poorly on the professionalism of the restaurant.
We were particularly disappointed as our previous experiences at other Michelin-starred restaurants have consistently been of a far higher standard, with service that was polished, respectful, and attentive. Regrettably, this visit to Les Amis fell well below those expectations.
Despite the poor service we received, we were very pleased with the dishes we were served, particularly the scallops, cold appetisers and pastries. Kudos to Chef Sebastien, Chef Cheryl and the rest of the kitchen team!
We hope the management will take this feedback seriously and invest in better hiring practices and more comprehensive staff training to ensure that future guests receive the level of service that aligns with Les Amis’ esteemed reputation. Thank you for your attention to this matter. We trust that appropriate steps will be taken to prevent similar experiences in the future.
Ryan Loi
5
Food portion was gainormous, service was excellent … if you want to eat a serious portion of caviar & black truffle, this is the place to go 👍🏻
I had a great time but struggled to finish the course towards the end, total spent: $1.6K
Wittapon Jawjit
5
This renowned place well deserve 3 stars, not only for the food creations, but also the stories behind each dish. The wine list is very impressive and you would not believe that you could have legendary wines by glass!!
Sherlyn C
5
Had an amazing time at Les Amis on Saturday. I hadn’t been back in a while, and it was such a lovely return. Joanne and one of the gentlemen on the team (I didn’t catch his name, but he very politely pointed out that I was using my knife the wrong way when I struggled to cut—so sweet!) took incredible care of us throughout the meal.
We were really stuffed, and they constantly checked in to see whether we wanted to take a break or continue. They noticed we wouldn’t be able to finish everything and thoughtfully suggested packing the cheese for us. Such kindness and attention to detail made the experience even more special.
The food was outstanding—every bite was unique. The bread, blue swimmer crab, scallops and the surf-and-turf were especially memorable. Hats off to the chef and the entire front-of-house team. Highly recommended! You may want to skip lunch beforehand if you’re not a big eater!
Avis Peng
5
This is the spring season menu. We order the 14 courses DÉGUSTATION PRINTEMPS because of the additional wild caught turbot and the porched egg. The restaurant uses finest ingredient, mostly from France. The foie gras was served in a glass like a soup, but the flavour of the foie gras remains. So nice. Sea urchin is a personal taste, some will like it. Herb granité, the palate cleanser, has parsley. They are so nice to replace my herb granité with additional scoop of ice cream. The main dish of lamb rack was so nice. It's soft and tender without much gamy taste. Did not regret my choice over the Australian wagyu. Their ice cream are hand whisk, it's so smooth and nice. Nice food must have nice wine. We ordered a bottle of 2005 Clade Dugat Lavaux St Jacques over the wine tasting experience. Did not regret. The wine is smooth, pleasant nose and long tasting notes. Just perfect!!