I had my eyelash done here, and I couldn’t be happier with the results. Katey is incredibly professional, friendly, and really take her time to ensure everything is done perfectly.
The location is also a big plus — convenient, heart of Orchard at Mandarin Gallery and next to lift at level 3.
Check out other services e.g eyebrow, facial etc. Simply a go-to spot for beauty treatments. Highly recommend if you're looking for skilled hands, reasonable prices and a welcoming atmosphere!
Jang Shiki
5
Love the Lash and facial done at Kreative Beaulab! 🥰 Done my lash here 3 times and they always recommend different designs that suit you if you are unsure what you want to do. They are really detailed when doing the Lash and love how they make my eyes pop with the different Lash designs.
Karen Low
5
My eyes has been sensitive to eye lashes extension. Katey from Kreative Beaulab helps me to remove my eye lashes extensions. She recommends me to do eye lashes collagen lift . I tried it! I am very impressed with the result! It is so natural and my eye lashes is lifted up. Katey is so professional and gentle. She do every steps in detailed and care as she knows my eyes is sensitive to some solution .
Definitely 5 star for the excellent service and good product for this Kreative Beaulab! 😊
Blue Duckie
3
I’ve been doing lash lift treatments here for a few years and have even signed up for packages, as I’ve had good experiences with most of the beauticians who are very professional. However, my most recent visit was disappointing. I shared that the front part of my lashes didn’t seem to curl, but the staff simply replied, “Oh, your lashes are too short.” This is the first time I’ve received such feedback—other beauticians I’ve visited have never mentioned this or had similar issues.
What made me more uncomfortable was that the staff appeared to cover her name when I was signing out, which didn’t feel right. I’m sharing this in hopes it can be looked into, as I really appreciated the quality and service here in the past.
Peggy Aurora
1
One Star – Very Disappointing Experience
I passed by this shop and decided to give their lash lift a try, but I deeply regret it. The entire experience felt like a waste of time and money. The result was terrible — some of my eyelashes were even stuck together, making it look messy and unprofessional. I was honestly embarrassed to go out afterward.
It quickly became apparent that the service staff lacked proper training. When I asked, she admitted she had only joined the salon six days ago after she graduated from school. This lack of experience showed in the results.
I raised my concerns with the boss, Katey, and requested a discount due to the poor service. To my shock, instead of listening and offering an apology, she threatened to call security on me. Eventually, she agreed to the discount and said she would personally redo the lashes for me if I returned. While I appreciate the offer, I was still very disappointed with her initial reaction. A customer sharing genuine feedback should not be met with threats.
This was honestly the worst eyelash result I’ve ever had. I wish I had never tried their service — my time, money, and energy were completely wasted. I’m sharing my experience here in hopes that others can make a more informed choice.
KTXY
5
I had an amazing experience here! The eyelash service was top-notch, my lashes look flawless, natural, and exactly how I wanted them to be👍. The staff's customer service and attention to detail was excellent too. Highly recommend!
Yun qi Chan
5
Got rid of my milia seeds here! It's my first time doing such treatment, Katey was very assuring and detailed. I am very pleased with her service, looking forward to the results in a couple of days!
Stone for Gold
5
I had an amazing experience at Kreative ! Their facial and eyebrow embroidery services are top-notch, leaving my skin glowing and my brows perfectly shaped. The staff is professional and friendly, making the whole experience relaxing and enjoyable. Highly recommend!
Anis Afifah
5
redeemed my Ez-link rewards with Kreative for their Classic Lash Extension. super happy & satisfied with the results ! my lash stylist was super patient and informative with me - recommending styles which suits me etc. i had a pleasant first experience here 💛
Rebekah Too
1
redeemed the 19.90 lash perm reward from EZ-link, and after more than an hour, there was no difference at all? my lashes were not in the slightest bit lifted, and when i asked if the result was supposed to be like this, she said yes because i didn't add $20 to opt for the collagen lash lift which would have curled it. doesn't make sense because the description in the ez-link reward said there would be a lift and with collagen. and aren't lash perms supposed to have some curl effect? feel super super scammed because i felt like i paid for chemicals (that also kinda felt like it was burning on my skin) to be put on my lashes... and the fact that this shop is in mandarin gallery??? didn't just pay $20 btw, i ended up paying 21.69 because they claimed that there was GST.
also when had so much whitish glue stuck to my eyelids because of the tape they used, and she didn't clean it properly even though it was visibly there.
never ever coming back to this scammy place.
(the woman who did the lashes for me wasn't even in service attire... she was in some sports attire)
p.s. i find it funny that she took a before and after photo of my lashes for marketing purposes lol... she's probably not putting it up because there's no effect at all